topic Blocked SIM but can't order new one? in Memberships

Blocked SIM but can't order new one?

ArjunMegurN1754 — Mon, 01 Jan 2024 16:37:05 GMT

I Switched to a new phone(Pixel 8 ) recently and the old SIM was not working. I read online about people facing a Similar Issue and decided to order a new one. But the options did not let me order a new one. I could only Block it. After blocking my old SIM I'm still unable to reorder a new one. Kindly help!

Thanks

Re: Unable to Reorder SIM

dalyer — Mon, 01 Jan 2024 12:04:26 GMT

The block SIM option also implies ordering a replacement although I can see why the form is a little confusing as it doesn't make this explicitly clear:

https://community.48.ie/t5/The-Knowledge-Base/Do-You-Need-a-New-SIM/ta-p/8487

Are you sure that it's not simply in the post and maybe delayed by the holiday break?

When did you block the SIM?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Recent Pixel phones need a class C/1.8 volt SIM and older 48 SIMs may not suit but a new one should as far as know.

Re: Unable to Reorder SIM

ArjunMegurN1754 — Mon, 01 Jan 2024 16:00:07 GMT

@dalyer Thank you for your reply.

I guess this makes sense. I was concerned because I did not receive any communication at all after i blocked it last Thursday. I will wait another week and then contact them if it doesn't arrive by then.

Re: Unable to Reorder SIM

dalyer — Mon, 01 Jan 2024 16:38:04 GMT

Yes - it's probably just unfortunate timing with the holidays.

If it doesn't arrive later in the week then get onto 48 support about it.

Good luck! 😊