topic Re: Received SMS saying that data used up in Memberships

Received SMS saying that data used up

CarolineD8022 — Fri, 29 Dec 2023 11:22:46 GMT

Hi, I received a text message at 2.55am this morning to say I have used up all of my data.
From 48: Youve used up all of your data in your current membership. To manage your account visit https://48.ie/log-in
I went into my app and it's telling me I don't have a current membership!
There is no way I have used up all of my data, I am with 48 for a few years now and this has never happened. When I log into my app is gives me the option to go ahead and buy a plan, but has anyone any idea why this has happened and will I just go ahead a purchase a plan again or is it a scam of some sorts??

Re: SMS to say Used up all of my data???

dalyer — Fri, 29 Dec 2023 11:20:17 GMT

Several people have reported receiving these messages in error recently.

If your My48 account Dashboard says that you still have a non-zero data balance on your account and mobile data is still working ok for you then just ignore it.

https://48.ie/my48

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Received SMS saying that data used up

CarolineD8022 — Fri, 29 Dec 2023 11:48:11 GMT

Thanks for your reply. When I log on to my 48.ie it says I have no plan or membership or anything??
Do you think I should just go ahead and buy my plan again? I'm just baffled at why this has happened

Re: Received SMS saying that data used up

dalyer — Fri, 29 Dec 2023 12:31:34 GMT

When did you buy your last membership plan and when did it start?

Your Transactions page should tell you:

https://48.ie/my48/transactions

Maybe your last membership plan did expire overnight on schedule?

If that's the case then you should just buy a new membership plan now.

If you think that your last membership plan has expired prematurely in error then you'll probably need to contact 48 support to get them to look into it.

See the link in my signature below or email them at support@48months.zendesk.com