topic can't make international call after buying minutes in Memberships

can't make international call after buying minutes

SzabrinaK5837 — Wed, 29 Nov 2023 15:18:37 GMT

Hi,

I am unable to do an international call (from Ireland to EU number). I topped up 60 minutes next to my plan, it still says "you are out of minutes or not enough credits to make a call"

How could I fix it?

Thanks

Re: can't make international call after buying minutes

SzabrinaK5837 — Wed, 29 Nov 2023 15:23:15 GMT

solved

Re: can't make international call after buying minutes

dalyer — Wed, 29 Nov 2023 15:49:37 GMT

International calls are not covered by membership/add-on call minutes.

You need cash credit on your account to pay for international calls.

https://community.48.ie/t5/The-Knowledge-Base/International-Calls-amp-Texts/ta-p/53116

See here for details of the charges that apply:

https://48.ie/charges/international-calls

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com