topic Can’t remember email in Memberships

Can’t remember email

MiriamR3258 — Tue, 21 Nov 2023 16:04:15 GMT

Hello, when I signed up for 48 years ago I signed up my elderly mom too. Our memberships need renewing. I have done mine through the app but I can’t sign in to update for my mom as she doesn’t have an email address. I can’t even remember how I signed her up as it was yrs ago. Please help me on how to update my moms card details?

Re: Can’t remember email

dalyer — Tue, 21 Nov 2023 16:47:25 GMT

You'll have to contact 48 support about this.

But I think that if you can't remember the email address used for an account then you may be out of luck.

And, in my experience - presumably due to GDPR, they will only deal with the account owner and the way they identify the owner is via the email address/account login.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Can’t remember email

dalyer — Tue, 21 Nov 2023 16:45:56 GMT

If you can't get access to your mother's My48 account because you don't know the email address then can't you renew her membership via the Gift Shop?

https://48.ie/gift-shop