Cut off from chat

MariaO9916 — Fri, 27 Oct 2023 13:31:55 GMT

I am a member. I had automatic top up, my debit card expired. Entered new debit card details, but phone cut off.

Number 0894784372

PUK 89871278

Re: Cut off from chat

dalyer — Fri, 27 Oct 2023 14:01:21 GMT

I membership auto-renewal fails (e.g. as here - because the registered card details were no longer valid) then it will not try again until the next month even if you register corrected/updated card details.

Just manually buy a membership for this month using the new card details and auto-renewal will resume from next month.

https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268

What does your My48 account Dashboard say about your current membership status?

https://48.ie/my48

What does your Transactions page say about recent payments?

https://48.ie/my48/transactions

If you need to contact 48 support about this then see the link in my signature below or email them at supprot@48months.zendesk.com

By the way - it's not a great idea to post personal details such as your phone number and PUK in a public forum like this for anybody to see/use.

topic Cut off from chat in Memberships

Cut off from chat

Re: Cut off from chat