topic Re: Membership was canceled due to block on my bank card in Memberships

Membership was canceled due to block on my bank card

GordonC5519 — Fri, 01 Sep 2023 08:04:20 GMT

I can't renew my membership for September because my plan was canceled. Auto-renew was on but my card had to be blocked just before payment was to be made.

Re: Membership was canceled due to block on my bank card

dalyer — Fri, 01 Sep 2023 08:34:00 GMT

I don't understand what you mean by your plan was cancelled?

Once a membership has been bought it doesn't get cancelled even if the card used to purchase it gets blocked as the transaction has already gone through.

If your payment card was blocked then it makes sense that auto-renewal failed.

Can't you get the card unblocked and then manually buy membership for this period?

If not what happens?

Any error messages?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Membership was canceled due to block on my bank card

LukeB3537 — Mon, 02 Oct 2023 09:34:54 GMT

My bank took its charges out on Friday which meant I couldnt pay my membership and now I cant make phone calls till I get paid Wednesday. Is there any way 48 has a trust plan for a long term member, its 2 days.

I'm really stuck !!!

Re: Membership was canceled due to block on my bank card

dalyer — Mon, 02 Oct 2023 09:36:59 GMT

@LukeB3537 wrote:

My bank took its charges out on Friday which meant I couldnt pay my membership and now I cant make phone calls till I get paid Wednesday. Is there any way 48 has a trust plan for a long term member, its 2 days.

I'm really stuck !!!

Not as far as I know.

Contact 48 support though just in case they can help.

See the link in my signature below or email them at support@48months.zendesk.com