topic Call History in Memberships

Call History

ChristopherW9469 — Mon, 25 Sep 2023 09:12:01 GMT

Hi,

Has anybody gotten incoming call history from 48? I was on chat last week and told I needed a PUK to get hte information, so I had to wait for my new sim to arrive. I went on to chat today and this person keeps saying that "we are a prepay service and do not provide incoming call history". I asked if they are legally required to do so for criminal investigations...they said that they will only give it if a garda asks.

Seems quite strange to get different answers. I know others have asked previously about call history and were told to contact support, did anybody have any success?

Chris

Re: Call History

dalyer — Mon, 25 Sep 2023 09:57:37 GMT

Can't imagine why the PUK is relevant here.

In any case, you don't need a new SIM to get the PUK.

It's already available from your online My48 account.

https://community.48.ie/t5/The-Knowledgebase/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

I seem to recall others getting call lists on request in the past so I agree that the refusal here and the mixed messages are strange.

Edit: I did a quick search of the community forum and see several people asking about getting call records but I can't see that anybody actually confirmed that they got them after contacting 48 support.

Edit 2: for what it's worth your phone should keep some record of your calls.

Re: Call History

ChristopherW9469 — Mon, 25 Sep 2023 11:14:07 GMT

The guy last week said that for security reasons he needed the PUK before giving out the call history. I explained that there was no PUK as I didn't have an active SIM....he then tried to verify my identiy with last top up and date of bith but then said that as I had no active SIM he coudln't get my call history, for security reasons as sim reported stolen.

My phone was stolen so that's why I needed the new sim, so can't get any call history from phone.

I had seen you asked other people if they had any sucess getting the call history but nobody ever got back to you unfortunately.