topic Re: Renew membership in Memberships

Renew membership

DaveF2344 — Mon, 11 Sep 2023 19:44:19 GMT

I recently updated my membership because my debit card went out of date but I still don’t have service, do I need to do something else to reactivate it ?

Re: Renew membership

dalyer — Mon, 11 Sep 2023 20:15:23 GMT

What do you mean by "updated my membership"?

Do you mean that you bought a new membership?

What does your My48 account say about your membership status?

https://48.ie/my48

What does your Transactions page say about recent transactions?

https://48.ie/my48/transactions

When you say "no service" do you mean no signal bars at all?

Or you do have a connection to the network but can't make/receive calls, send/receive texts, use data?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

What

Re: Renew membership

DaveF2344 — Mon, 11 Sep 2023 20:35:30 GMT

Hi Dalyer, thanks, the transaction page has a record of my post to renew my membership. “No Service” is displayed at the top left hand side of my phone

Re: Renew membership

dalyer — Mon, 11 Sep 2023 20:42:58 GMT

What happens if you do a manual search for networks?

Can you see and connect to 48?

Was everything working ok with this phone on 48 before?

Did anything change with the phone such as software update, factory reset, settings changes?

Re: Renew membership

DaveF2344 — Mon, 11 Sep 2023 20:54:52 GMT

Hi dalyer, I went into networks, it was in automatic I have changed it to 48, “Searching” is now in place of “No Service” but not connecting

Re: Renew membership

DaveF2344 — Mon, 11 Sep 2023 20:56:38 GMT

All was working ok before, I didn’t update or reset anything

Re: Renew membership

dalyer — Mon, 11 Sep 2023 21:55:08 GMT

Sorry, I don't really know what could have happened so.

You'll probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Renew membership

DaveF2344 — Mon, 11 Sep 2023 22:29:06 GMT

Thanks again for your help dalyer, I think I may be sorted, looks like I just need to update my new card details in personal details page, thanks again ⭐️

Re: Renew membership

dalyer — Tue, 12 Sep 2023 06:44:32 GMT

@DaveF2344 wrote:
Thanks again for your help dalyer, I think I may be sorted, looks like I just need to update my new card details in personal details page, thanks again ⭐️

You mean your payment card?

I don't see how not having updated these on your My48 account could lead to the phone/SIM having "no service".

Are you saying that having updated your payment card details online you now have a network connection on the phone and calls/texts/data are working again?

If that's the case then that's very strange and perhaps just a coincidence?

Re: Renew membership

DaveF2344 — Tue, 12 Sep 2023 10:45:34 GMT

Hi dalyer, yeah I paid my membership on the 10th with a new debit card, but it wouldn’t allow calls/text/data until I changed the details in my profile, thanks

Re: Renew membership

dalyer — Tue, 12 Sep 2023 11:20:56 GMT

@DaveF2344 wrote:
Hi dalyer, yeah I paid my membership on the 10th with a new debit card, but it wouldn’t allow calls/text/data until I changed the details in my profile, thanks

That really doesn't make any sense and I still wonder if it was just a coincidence.