topic Re: Credit vanished after membership renewal failed..? in Memberships

Credit vanished after membership renewal failed..?

danwood — Mon, 28 Aug 2023 10:24:53 GMT

Credit vanished after membership renewal failed..?

Re: Credit vanished after membership renewal failed..?

dalyer — Mon, 28 Aug 2023 11:34:28 GMT

Your post is a bit unclear.

Are you referring to cash credit on your account?

And it is no longer listed after a failed attempt to buy membership?

Was this a manual purchase or an auto renewal?

How did it fail?

Any error messages?

Does your My48 account list the transaction?

https://48.ie/my48/transactions

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: Credit vanished after membership renewal failed..?

RichardB8346 — Tue, 29 Aug 2023 11:37:37 GMT

I think I have seen issue with renewal dates on membership - I am certain my renewal date should have been 25th August - however when I check my current membership it says it will renew on 1st September. As a result I get a message saying my data is all used up(as take it somewhere it is still saying 25th as end of data of current membership). I also have another account where I had exactly the same issue last week - same thing saying my data was used up(I never get near using all my data) so i definitely think something happened in terms of date of expiry being pushed out in the last few weeks

Re: Credit vanished after membership renewal failed..?

dalyer — Tue, 29 Aug 2023 14:07:22 GMT

Your transactions list should clarify when membership was being bought/renewed previously.

https://48.ie/my48/transactions

I don't think that 48 are unilaterally ending users' memberships earlier than they should expire/renew normally.

But if you have issues then contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com