topic Re: Customer service in Memberships

Customer service

mirsaab — Mon, 30 May 2016 22:23:38 GMT

Need help

Re: Membership

mirsaab — Mon, 30 May 2016 22:21:31 GMT

I need help

Re: Customer service

mirsaab — Mon, 30 May 2016 22:24:05 GMT

????

Re: what network covers 48 in Spain?

mirsaab — Mon, 30 May 2016 22:43:53 GMT

I need help

Re: Customer service

dalyer — Mon, 30 May 2016 22:45:09 GMT

With what?

You need to explain what your problem is!

Heelo

mirsaab — Mon, 30 May 2016 22:48:30 GMT

Need help quick

Re: Customer service

mirsaab — Mon, 30 May 2016 22:50:19 GMT

I top up my membership but my recent membership will be expire today after 10 mints what should I do now

Re: Customer service

mirsaab — Mon, 30 May 2016 22:51:02 GMT

I have no time on 8 mints left

Re: Customer service

mirsaab — Mon, 30 May 2016 22:52:54 GMT

Can you answer me???

Re: Customer service

dalyer — Mon, 30 May 2016 22:55:23 GMT

@mirsaab wrote:
I top up my membership but my recent membership will be expire today after 10 mints what should I do now

The problem is not clear from this description.

Please explain it more clearly.

Please clarify what your My 48 page says about your current membership and expiry date and any next membership(s) and start date(s).

https://www.48months.ie/my-48

Please clarify precisely what your problem is.

Spamming the forum with multiple posts (most of which don't even make sense) is not going to help you to get an answer to whatever your problem/question is...

Re: Heelo

dalyer — Mon, 30 May 2016 22:56:31 GMT

http://community.48months.ie/t5/Memberships/Customer-service/m-p/40739#M446

Re: Customer service

mirsaab — Mon, 30 May 2016 22:57:07 GMT

I bought membership for €15 on 30 May and I used all membership now I bought new few mints ago but it's gonna b expire now at 11:59

Re: Customer service

dalyer — Mon, 30 May 2016 22:59:35 GMT

You mean you bought a membership today but used up all the allowances already?

If that is the case then you need to buy add-ons to tide you over until the membership expires on 30th June.

Buying a new membership now will not help as it will simply stack to kick in when the current one expires on 30th June.

If that's not your problem then please explain more clearly what is your problem as your posts are extremely difficult to understand.

Re: Customer service

mirsaab — Mon, 30 May 2016 22:59:46 GMT

I want to cancel my new membership and than I can apply for membership after 12am I hope it's enough for you to understand

Re: Customer service

dalyer — Mon, 30 May 2016 23:03:21 GMT

Well it's gone midnight now so too late I guess.

But I still don't understand what the problem is.

If you bought a membership today then there is no way that it can have just expired now (at midnight).

I think you are misunderstanding something but your posts are not that clear so I don't really understand.

As I said before if you could post what your My 48 account page says about your current membership and expiry date and any next membership(s) and start date(s) then that might help.

Re: Customer service

mirsaab — Mon, 30 May 2016 23:02:47 GMT

I am good man I don't need help anymore just give a favour will you
Try to make another system in which I can talk I don't wanna waste my time in writing my problems I'll appreciate that

Re: Customer service

dalyer — Mon, 30 May 2016 23:04:53 GMT

I don't work for 48 - I'm just a volunteer around here.

All 48 support is done online and that's the only way to contact the forum or 48 support staff.

48 support staff are only online during business hours as explained here:

Guide on how to get help

Re: Customer service

mirsaab — Mon, 30 May 2016 23:06:08 GMT

Alright man cheers

Re: Customer service

dalyer — Mon, 30 May 2016 23:06:43 GMT

OK - but I still don't really understand what your problem is/was...

Re: Customer service

48_Retired — Tue, 31 May 2016 07:41:55 GMT

@mirsaab, I've moved all your posts into this thread. In the future I recommend keeping your posts to one thread, and give as much info on the issue you're facing, so that our members can help you.

If you don't explain the issue you're having, no-one is able to give you help or advice.

Thanks,

Sheena

Community Manager