https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59429#M5175 Hi,<BR />I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error<BR />It says Error,<BR />SIM with msisdn[] has No active membership<BR />No active membership to configure recurrance with code<BR />[NO_CURRENT_MEMBERSHIP]<BR /><BR />I am confused, I have been using the phone without issue up until today, now I cannot topup<BR /><BR />If someone could advise, that would be great<BR />Thanks Wed, 19 Jul 2023 10:15:34 GMT sakkariyap2008 2023-07-19T10:15:34Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59426#M5173 Tue, 04 Mar 2025 12:35:47 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59426#M5173 Veaceslavs3025 2025-03-04T12:35:47Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59427#M5174 <P>You mean that you tried to top up your account with €10 cash credit but it never appeared on your account?</P> <P>Did you get any error messages while doing this?</P> <P>Has such a cash credit top-up or plan/add-on purchase worked for you before?</P> <P>What does your account's Transactions page say about recent activity?</P> <UL> <LI><A href="https://48.ie/my48/transactions" target="_blank" rel="noopener">https://48.ie/my48/transactions</A></LI> </UL> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Tue, 04 Mar 2025 12:35:09 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59427#M5174 dalyer 2025-03-04T12:35:09Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59429#M5175 Hi,<BR />I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error<BR />It says Error,<BR />SIM with msisdn[] has No active membership<BR />No active membership to configure recurrance with code<BR />[NO_CURRENT_MEMBERSHIP]<BR /><BR />I am confused, I have been using the phone without issue up until today, now I cannot topup<BR /><BR />If someone could advise, that would be great<BR />Thanks Wed, 19 Jul 2023 10:15:34 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59429#M5175 sakkariyap2008 2023-07-19T10:15:34Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59431#M5176 <BLOCKQUOTE><HR /><a href="https://community.48.ie/t5/user/viewprofilepage/user-id/324140">@sakkariyap2008</a>&nbsp;wrote:<BR />Hi,<BR />I have an issue today. I am on the app, and laptop, buy when I try to buy new membership I get error<BR />It says Error,<BR />SIM with msisdn[] has No active membership<BR />No active membership to configure recurrance with code<BR />[NO_CURRENT_MEMBERSHIP]<BR /><BR />I am confused, I have been using the phone without issue up until today, now I cannot topup<BR /><BR />If someone could advise, that would be great<BR />Thanks</BLOCKQUOTE> <P>A couple of other people reported this too recently.</P> <P>See here:</P> <UL> <LI><A href="https://community.48.ie/t5/Memberships/I-cannot-buy-new-membership/m-p/59419#M5172" target="_blank" rel="noopener">https://community.48.ie/t5/Memberships/I-cannot-buy-new-membership/m-p/59419#M5172</A></LI> </UL> <P>You'll probably need to contact 48 support about this.</P> <P>See the link in my signature below or email them at support@48months.zendesk.com</P> Tue, 04 Mar 2025 12:36:45 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/59431#M5176 dalyer 2025-03-04T12:36:45Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/68334#M7637 I top up 10 not internet? Tue, 04 Mar 2025 11:11:02 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/68334#M7637 ValentinaI3028 2025-03-04T11:11:02Z https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/68336#M7638 <P>Your post is unclear and you'll need to explain more clearly what the issue is.&nbsp;</P> <P>What exactly do you mean by "top-up" here?&nbsp;</P> <P>Cash credit, membership, add-on?</P> <P>What does your Transactions page say about your payment/purchase?</P> <UL> <LI><A href="https://48.ie/my48/transactions" target="_blank">https://48.ie/my48/transactions</A></LI> </UL> <P>Do you have an active membership plan listed on your My48 account Dashboard?</P> <UL> <LI><A href="https://48.ie/my48" target="_blank">https://48.ie/my48</A></LI> </UL> <P>What exactly is working/not working?&nbsp;</P> <P>Network connection/signal bars, calls, texts, mobile data?&nbsp;</P> <P>When was everything working ok last?&nbsp;</P> <P>Are your APN settings configured correctly for mobile data to work?&nbsp;</P> <P>Text "APN" to 50048 and follow the instructions here to do that:&nbsp;</P> <UL> <LI><A href="https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689" target="_blank">https://community.48.ie/t5/The-Newsroom/APN-Settings-step-by-step-guide-for-50048/m-p/60689</A></LI> </UL> <P>If necessary read up on how 48 membership and credit work:</P> <UL> <LI><A href="https://48.ie/memberships" target="_blank">https://48.ie/memberships</A></LI> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105" target="_blank">https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105</A></LI> <LI><A href="https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268" target="_blank">https://community.48.ie/t5/The-Knowledge-Base/How-do-I-buy-a-Plan-Add-ons-or-Top-up-on-My48/ta-p/268</A></LI> </UL> <P>If you need to contact 48 support about this then see the links in my signature below.</P> Tue, 04 Mar 2025 11:57:41 GMT https://community.48.ie/t5/Memberships/Topped-up-with-10-but-my-account-still-says-0/m-p/68336#M7638 dalyer 2025-03-04T11:57:41Z