topic Re: Register new payment card in Memberships

Register new payment card

lulujude — Mon, 15 Jan 2018 22:06:04 GMT

48 say that there is a problem with the card that is registered on my account
Does anyone know how I can register a different payment card
Thanks

Re: Register new payment card

dalyer — Mon, 15 Jan 2018 22:30:25 GMT

Yes - here:

https://www.48months.ie/my-48/my-card

Hope this helps.

Re: Register new payment card

dalyer — Tue, 16 Jan 2018 08:09:44 GMT

Did that help at all @lulujude?

Re: Register new payment card

lulujude — Tue, 16 Jan 2018 10:37:44 GMT

Thanks so much very helpful

Re: Register new payment card

lulujude — Tue, 16 Jan 2018 10:39:51 GMT

Hi dayler
Thanks for all your help success

Re: Register new payment card

dalyer — Tue, 16 Jan 2018 10:54:51 GMT

Glad it helped.

Re: Register new payment card

PaulS8550 — Wed, 05 Jul 2023 17:29:22 GMT

I had an Ulster bank credit card which is now obviously defunct since Ulster Bank have closed down and left the country. i deleted the Ulster bank card from my account. I have since got a Revolut card and tried today to add this new card to my 48 account. I either get a spinning arrow indefinitely, or once I get a payment gateway error. either way I cannot add the new card, nor can I buy new memberships which are essential to me remaining with 48.

What am I supposed to do now? My credit runs out shortly and I will lose my membership if I cannot top up. if that happens then I will leave 48, as there are other options now.

Also there is no chat bot available to me using fully updated Firefox on Linux. The 48 website is simply atrocious.

Re: Register new payment card

dalyer — Wed, 05 Jul 2023 17:45:13 GMT

You'll probably need to contact 48 support.

Try emailing them at support@48months.zendesk.com

Re: Register new payment card

PaulS8550 — Wed, 05 Jul 2023 17:52:55 GMT

Thanks for the correct email address for support. I could not find that anywhere on 48's atrocious website. All I found is an unworking complaints email address on the Code of Practice page.

Hopefully someone there can resolve this total showstopper. Amazing that they make it so difficult to contact them. No Web Chat, no email address. I could not even create a new post here, but had to hijack an existing one.