topic Re: Using data from the safe in Memberships

Using data from the safe

ThomasV3529 — Sun, 21 May 2023 17:49:17 GMT

Hi,

I just unlocked 5GB from the safe, and saw a message saying I could use it in "the next 2 days". It was on Sunday around 6pm.

My membership is due to renew on Wednesday (24).

I need to understand what this really means. Will the 5GB be valid until Monday 11:59pm? Tuesday 6pm? Tuesday 11:59pm?

I found no answer to this. Actually, the Flexi Data FAQ says the safe is valid until the end of my membership. I'm confused.

Thanks!

Re: Using data from the safe

dalyer — Mon, 22 May 2023 00:35:26 GMT

If the terms and conditions and FAQs don't clarify then you'll probably have to ask 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

But, if your membership is due to expire on Wednesday, then I presume that this means that it expires at/after midnight on Tuesday in which case the Flexi data will be available until then?

Re: Using data from the safe

ThomasV3529 — Mon, 22 May 2023 20:58:40 GMT

Yes, it seems to be that it's available until the new memberhsip kicks in. I find it a bit confusing to get this confirmation message saying "valid for 2 days" when it could mention that it's aligned on the membership, or even say "until Tueaday 11:59pm".

Thanks!