topic Re: membership issue in Memberships

membership issue

RaziqH3380 — Tue, 18 Apr 2023 15:39:06 GMT

I've left over plants from last month and I want to cancel it because I'm not getting any WiFi or signal, I've recently top up n I want to use the new membership

Re: membership issue

dalyer — Tue, 18 Apr 2023 19:24:30 GMT

Plants?

You can't end a monthly membership prematurely in order to switch to a new one.

You have to let the current membership run its full monthly course.

If you use up membership allowances then you may need to buy an add-on.

What do you mean that you're not getting any signal?

You mean that nothing works at all? Calls, texts, data?

Wifi is the connection to a local network and not the 48/mobile network.

I presume that you're confusing the two?

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

Re: membership issue

RaziqH3380 — Tue, 18 Apr 2023 22:48:41 GMT

I'm not getting any wifi data i've top up and everything but the new membership wont kick in and i need it asap because it says here the new membership will kick in 2 days and for now i have to wait 2 days with out 0gb og wifi data

Re: membership issue

dalyer — Tue, 18 Apr 2023 22:56:19 GMT

@RaziqH3380 wrote:
I'm not getting any wifi data i've top up and everything but the new membership wont kick in and i need it asap because it says here the new membership will kick in 2 days and for now i have to wait 2 days with out 0gb og wifi data

As I said, wifi has nothing to do with 48.

It's the wireless connection to a private local area network.

If you actually mean mobile data (4G) then if you've used up your monthly membership data allowance you need to buy a data add-on to tide you over until the membership ends when it has run its full monthly course.

https://48.ie/my48/addons

If data was never working then you need to check that your APN is configured correctly.

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

As I also said, you can't terminate a current membership prematurely and start a new one early.

If you still have problems then you should contact 48 support as I suggested above.