topic Re: Can't buy membership in Memberships

Can't buy membership

KevinC0998 — Mon, 03 Apr 2023 12:17:52 GMT

I manually renew my membership every month. My latest membership expired last night. Today when I try to buy any membership and click "Choose new payment method", the page displays this error message: "Could not initiate Secured Payments. Please try later". I've been buying memberships for months without issue. This error is new to me.

Re: Can't buy membership

dalyer — Mon, 03 Apr 2023 12:35:37 GMT

You'll probably need to contact 48 support.

See the link in my signature below or email them at support@48months.zendesk.com

Re: Can't buy membership

GerryH4632 — Mon, 03 Apr 2023 20:16:21 GMT

They know about the problem and are trying to fix it 👍

Re: Can't buy membership

dalyer — Mon, 03 Apr 2023 21:51:41 GMT

@GerryH4632 wrote:
They know about the problem and are trying to fix it 👍

I don't understand. Are you the original poster under a different name?

Re: Can't buy membership

KevinC0998 — Mon, 03 Apr 2023 23:54:03 GMT

Original poster here. I guess @GerryH4632 is having the same issue and chatted with the Care Crew. I chatted with the Care Crew twice and got the same reply, verbatim, twice. That is, "we know there's a problem and we are trying to fix it". My membership is now expired 24 hours and I cannot renew it.

Re: Can't buy membership

KevinC0998 — Tue, 04 Apr 2023 13:46:56 GMT

The 48 Support Live Chat window now has a pinned message. It reads:

"We are currently aware that a small cohort of customers are experiencing payments issues with their memberships and auto renew. Our technical team are working to resolve this disruption as soon as possible. We thank you for your patience."

I was chatting to a member of the Care Crew about the issue when the service broke down. "Connection Lost", it said.

This is my second day without 48 service. Lovely.

Re: Can't buy membership

KevinC0998 — Tue, 04 Apr 2023 15:06:31 GMT

I managed a DIY fix for this issue. I used Chrome dev tools to inspect the network traffic during the checkout process. The checkout method received a failure response with the message, "Invalid email address". That's odd. It is rejecting the same dot wang email address I've used without issue since I singed up to 48. Anyway, I updated my 48 profile with a new dot com email address and everything worked out fine. Now that I think of it, recently my dot wang email address was rejected as invalid when purchasing something elsewhere online. The dot wang TLD or my dot wang domain must be on a blacklist somewhere.

In short, I changed the email address in my 48 profile and then I was able to buy membership.

Re: Can't buy membership

dalyer — Wed, 05 Apr 2023 07:12:59 GMT

What does this say about your .wang domain?

https://mxtoolbox.com/blacklists.aspx

Re: Can't buy membership

KevinC0998 — Wed, 05 Apr 2023 12:43:52 GMT

@dalyer Unlisted. All "OK".

Re: Can't buy membership

KevinC0998 — Thu, 06 Apr 2023 01:27:57 GMT

... I guess it's just 48 that doesn't like the .wang.

Re: Can't buy membership

KathrynW1159 — Thu, 25 May 2023 18:42:41 GMT

That’s what happened to me! I had 2phones on 48… My main phone has no problem, but my other phone was no longer showing that my membership even existed! I had them renewing at the same time, and now, I’ve probably lost that phone number, and it’s really frustrating when it’s also hard to reach someone to sort it out! Any advice on getting 48 to send me a new sim ??

Re: Can't buy membership

dalyer — Thu, 25 May 2023 20:29:23 GMT

@KathrynW1159 wrote:
That’s what happened to me! I had 2phones on 48… My main phone has no problem, but my other phone was no longer showing that my membership even existed! I had them renewing at the same time, and now, I’ve probably lost that phone number, and it’s really frustrating when it’s also hard to reach someone to sort it out! Any advice on getting 48 to send me a new sim ??

If you want a replacement SIM then see here:

https://48.ie/help/sim-replacement

If you need to contact 48 support then see the link in my signature below or email them at support@48months.zendesk.com