topic Re: Replacement Sim card in Memberships

Replacement Sim card

YvonneH1189 — Mon, 24 Oct 2022 14:06:27 GMT

Hi, I ordered a replacement sim and blocked the lost sim. I have not received an email as yet. How do I know if my order is accepte? Many thanks in advance.

Re: Replacement Sim card

dalyer — Mon, 24 Oct 2022 15:24:06 GMT

What email are you referring to?

The replacement SIM FAQ doesn't mention any email.

https://community.48.ie/t5/The-Knowledgebase/You-need-a-new-SIM/ta-p/8487

Re: Replacement Sim card

YvonneH1189 — Mon, 24 Oct 2022 15:56:10 GMT

I may have misunderstood. Sim Delivery
Once you’ve order your SIM you’ll receive a confirmation email and then once your SIM’s dispatched, you’ll also receive another email to let you know its on the way. We use An Post so your SIM will be delivered within in 5-7 days. Excluding weekends & bank holidays though! Is the email only sent to new customers? How do I know my replacement sim request is processed? Many thanks.

Re: Replacement Sim card

dalyer — Mon, 24 Oct 2022 17:59:28 GMT

Ok, it's so long since I've ordered a SIM that I didn't realise that an email was sent when the order was submitted.

If you didn't get any/all of the emails referred to above then you should probably contact 48 support and ask them what the status of your order is.

See the link in my signature below or email them at support@48months.zendesk.com