topic Re: Unable to buy membership in Memberships

Unable to buy membership

TharlesM6063 — Sun, 25 Sep 2022 13:39:05 GMT

I tried buying a membership several hours ago, it took the money from my bank account but I still didn't get my membership. Now everytime I go to the membership page I get the message ''Sorry you are not allowed to purchase memberships, since you have a Bundle in progress'' which doesn't make sense because I haven't purchased any bundle.

I contacted support through the website chat and email but no response so far.

Re: Unable to buy membership

dalyer — Sun, 25 Sep 2022 14:38:31 GMT

Maybe try emailing them at support@48months.zendesk.com

Re: Unable to buy membership

TharlesM6063 — Sun, 25 Sep 2022 14:48:01 GMT

Already did in the morning, but still no response

Re: Unable to buy membership

dalyer — Sun, 25 Sep 2022 15:33:25 GMT

Sorry, I missed that you had already emailed them.

Re: Unable to buy membership

JoannaG8431 — Mon, 26 Sep 2022 07:31:35 GMT

Re: Unable to buy membership

dalyer — Mon, 26 Sep 2022 07:52:20 GMT

Your post was blank @JoannaG8431 - did you mean to post a comment or query?

Re: Unable to buy membership

Manuelr4385 — Mon, 26 Sep 2022 09:59:22 GMT

I have the same problem since yesterday. I chated and they said they were working in the issue but it still happen and I don't have data sinc saturday night.

Re: Unable to buy membership

KetanB8310 — Mon, 26 Sep 2022 10:07:50 GMT

The worst service ever, I have been facing the same since yesterday morning, and still not resolved. Can't make any calls and use data either.

Re: Unable to buy membership

CoralieO4685 — Mon, 26 Sep 2022 11:03:43 GMT

I'm the same bought it yesterday (sunday) and I still get message that bundle is in progress but cant make any calls. The online help is not much help either. So they take the money but no service 😞

Re: Unable to buy membership

dalyer — Mon, 26 Sep 2022 20:47:24 GMT

Did those people facing this problem contact 48 support?

See the link in my signature below or email them at support@48months.zendesk.com

If that doesn't help then maybe try the phone number here:

https://48.ie/legal/code-of-practice

Re: Unable to buy membership

Manuelr4385 — Tue, 27 Sep 2022 09:51:38 GMT

Did someone get an answer?? I'm still without data

Re: Unable to buy membership

dalyer — Tue, 27 Sep 2022 10:02:40 GMT

@Manuelr4385 wrote:
Did someone get an answer?? I'm still without data

You'll have to contact 48 support about your own issue.

See my previous post.

Re: Unable to buy membership

Manuelr4385 — Tue, 27 Sep 2022 10:10:31 GMT

I've already contactes them on sunday and monday. They said they were fixing it and we hace to wait

Re: Unable to buy membership

kathi — Wed, 15 Nov 2023 10:23:21 GMT

I am having the same problem and don't know what to do... Unable to use my phone!

Re: Unable to buy membership

dalyer — Wed, 15 Nov 2023 11:44:11 GMT

You probably need to contact 48 support about this.

See the link in my signature below or email them at support@48months.zendesk.com