topic Re: How and where can I chat with a customer care agent in Memberships

How and where can I chat with a customer care agent

TonyO1829 — Wed, 27 Apr 2022 14:43:29 GMT

Re: How and where can I chat with a customer care agent

dalyer — Wed, 27 Apr 2022 15:43:43 GMT

See the link in my signature below or email them at support@48months.zendesk.com

Re: How and where can I chat with a customer care agent

PJF2555 — Wed, 27 Apr 2022 15:47:54 GMT

I cannot make
I cannot make a call

Re: How and where can I chat with a customer care agent

burnsy8 — Wed, 27 Apr 2022 16:01:00 GMT

Cant make a call or txt.

Re: How and where can I chat with a customer care agent

shaznay — Wed, 27 Apr 2022 16:37:47 GMT

I cannot make calls to any number this afternoon.

Re: How and where can I chat with a customer care agent

ThomasF8750 — Wed, 27 Apr 2022 16:59:54 GMT

I can't make any calls either....in a queue to chat with online help.

Re: How and where can I chat with a customer care agent

ThomasF8750 — Wed, 27 Apr 2022 17:22:17 GMT

here's the answer from an online agent.........

Our support team is trying to figure out the main issue. As some users have reported this problem, hence our support team is figuring out the main cause of this issue.

As of now we don't have an estimated time frame, however it'll be fixed at the earliest.

Re: How and where can I chat with a customer care agent

AnthonyA1572 — Thu, 28 Apr 2022 14:15:03 GMT

I'm in the UK, I can't get data roaming

Re: How and where can I chat with a customer care agent

dalyer — Thu, 28 Apr 2022 16:45:24 GMT

@AnthonyA1572 wrote:
I'm in the UK, I can't get data roaming

If the suggestions here don't help then you'll have to contact 48 support but many people are having similar problems in recent months and some never get it working at all.

https://community.48.ie/t5/Memberships/Why-can-t-I-roam-in-the-uk/m-p/57603#M4578

Re: How and where can I chat with a customer care agent

TonyO1829 — Sat, 30 Apr 2022 00:19:01 GMT

I managed to get through to the complaints number on Friday afternoon and they advised me to contact the customer care team and talked me through the problem I had trying to contact them on Thursday (turns out ya need to use Google chrome before the chat window will appear)after I contacted the customer care team online they told me that eir had the phone locked even though they had given me the unlock code which didn't work so I called eir again who confirmed they have not got my phone locked 🙄😤 as of now eir says 48 have my new sim locked and 48 say eir has my phone locked 🤯 il probably have to wait until Tuesday to follow up with which ever provider has me locked out 😟 only solution both agreed with was a factory reset "should" fix it either way, just have to much on that phone to do that coz a lot of it is not transferable,if anyone has a better solution plz feel free to post it 👍

Re: How and where can I chat with a customer care agent

dalyer — Sat, 30 Apr 2022 11:29:07 GMT

You shouldn't have to wait until Tuesday.

Both 48 and eir support would be available over the weekend.

Factory reset sounds like a random suggestion to me.

What make and model of phone is it?

What exactly is the problem?

You haven't described it in detail here on the forum.

You say that the phone was locked to eir and you got an unlock code but that didn't work.

So isn't that your problem?

You need an unlocked phone to use 48 but yours is still locked to eir even if they're saying that it's not?

Re: How and where can I chat with a customer care agent

Hassant1284 — Sat, 30 Apr 2022 21:52:33 GMT

I have problem with my not work

Re: How and where can I chat with a customer care agent

dalyer — Sat, 30 Apr 2022 23:53:13 GMT

@Hassant1284 wrote:
I have problem with my not work

What is the problem?

Re: How and where can I chat with a customer care agent

PaddyH8838 — Tue, 24 May 2022 11:54:00 GMT

Iam in Malta and can't get mobile data to work for me

Re: How and where can I chat with a customer care agent

dalyer — Tue, 24 May 2022 11:59:04 GMT

@PaddyH8838 wrote:
Iam in Malta and can't get mobile data to work for me

Have a look here

https://community.48.ie/t5/Internet/How-to-fix-no-network-service-when-roaming/td-p/56352

https://community.48.ie/t5/The-Knowledgebase/The-Roaming-Troubleshooting-Guide/ta-p/52179

If that doesn't help then you'll have to contact 48 support.

But be aware that many people have reported problems with roaming lately.