topic Re: Text messages in Memberships

Text messages

MagO3408 — Sun, 13 Feb 2022 14:08:15 GMT

Hi, I joined 48 last week, everything fine for a week, now I can't send text messages, any idea what's wrong?

Re: Text messages

Breni4495 — Sun, 13 Feb 2022 17:48:40 GMT

Having the same problem for last 3 days, cant recieve or send txts, . Any help guys?

Re: Text messages

SeanC4186 — Sun, 13 Feb 2022 22:32:19 GMT

Same here, any update on this being fixed?

Re: Text messages

jamesm8712 — Mon, 14 Feb 2022 07:15:19 GMT

Hi I am the same. Cannot receive or send text messages since 11th of February.

Re: Text messages

MagO3408 — Mon, 14 Feb 2022 10:52:20 GMT

I've rang them, apparently the technical team are working on it but they have no idea when it will be fixed, crap service. Will be moving back to lod network I think, might have to pay more but at least it works.

Re: Text messages

dalyer — Mon, 14 Feb 2022 10:56:46 GMT

@MagO3408 wrote:
I've rang them, apparently the technical team are working on it but they have no idea when it will be fixed, crap service. Will be moving back to lod network I think, might have to pay more but at least it works.

What number did you use to call them?

Edit: oh, was it 1800 825 848?

https://48.ie/legal/code-of-practice

Re: Text messages

MagO3408 — Mon, 14 Feb 2022 11:05:50 GMT

Yes that was the number I used. Tried to email them on the address they give for complaints but it comes up as an invalid address

Re: Text messages

dalyer — Mon, 14 Feb 2022 11:30:14 GMT

Thanks @MagO3408

I used this email address and it didn't bounce and I got an automated response:

support@48months.zendesk.com

Re: Text messages

JeanLouisH2297 — Mon, 14 Feb 2022 13:53:30 GMT

Same problem for me. extremly poor customer service. How am i supposed to enter my online account for the past 3 days?! i had no problem for the past 3 years but this one is a huge one and no one at 48 seems to care. I'm leaving.