topic Not receiving verification codes in Memberships

Not receiving verification codes

LukaszK4660 — Fri, 11 Feb 2022 09:26:00 GMT

Hi all,

I've noticed today that I'm not receiving verification codes, specifically from Revenue and HubSpot. I've tried on few other phones, including the very old Symbian-based Nokia without success.

No issues with SMS send from other phones.

Are there any technical issues in 48.ie servers?

Re: Not receiving verification codes

dalyer — Fri, 11 Feb 2022 09:52:00 GMT

I tried logging into my Revenue myAccount just now and got the two factor authentication security text fine and was able to get in.

So I don't think that there's any general problem.

You should contact 48 support and ask them about it.

See the link in my signature below.

Re: Not receiving verification codes

terryb6231 — Fri, 11 Feb 2022 10:46:17 GMT

Same issue with me. The 48bot is a joke and the contact page has no contact details 🙂

Fecking disaster.

Anyone know how to contact support?

I should also mention only receiving SMS doesnt seem to be working here, sending works and calls work.

Actually sending doesnt seem to be working now, tested sending from 48 to Vodafone, first messages seemed to get through then follow up did not. No SMS have been recieved from vodaphone to 48 number.

I made a call from 48 to my vodaphone number, and that worked. So must be something specific to SMS traffic possibly

Re: Not receiving verification codes

LukaszK4660 — Fri, 11 Feb 2022 10:48:25 GMT

Yeah, just waiting in queue for 'Messaging Specialist' to reply.

Is there any official email to the Support?

Re: Not receiving verification codes

terryb6231 — Fri, 11 Feb 2022 10:57:39 GMT

Whats the number for support? I must be blind as I didn't see it anywhere.

Re: Not receiving verification codes

DylanMcC9837 — Fri, 11 Feb 2022 11:13:16 GMT

Number is nowhere to be found... Very strange. I too am having issues with SMS verification (Binance).

Re: Not receiving verification codes

LukaszK4660 — Fri, 11 Feb 2022 11:24:40 GMT

He gave me this email to the Support:

support@48months.zendesk.com

If this problem will persist I'll switch over to parent Three.ie

Re: Not receiving verification codes

SyedH7857 — Fri, 11 Feb 2022 11:54:14 GMT

I am also not receiving any verification codes and also texts from external networks. I spoke on the chat. But that has not been very helpful. Its really frustrating as unable to work remotely due to this.

Re: Not receiving verification codes

SyedH7857 — Fri, 11 Feb 2022 11:55:35 GMT

I tried switching to another network as well given the pathetic support provided to customers but even for porting you need to respond to a text which I am not getting.

Re: Not receiving verification codes

ConorM2833 — Fri, 11 Feb 2022 11:57:19 GMT

anyone able to resolve this issue yet? have been waiting to speak to an agent for 45 minutes

Re: Not receiving verification codes

ConorM2833 — Fri, 11 Feb 2022 12:14:33 GMT

bad news all- just been told it could take 3-5 working days to resolve. unacceptable

Re: Not receiving verification codes

ConorM2833 — Fri, 11 Feb 2022 12:15:12 GMT

Hi Syed, which network was that? considering porting my number too but not sure who to

Re: Not receiving verification codes

SyedH7857 — Fri, 11 Feb 2022 13:01:29 GMT

I contacted them on Facebook. But they don't seem to understand the issue. See response Below
Hey XXX, To reassure you 48 do not block any incoming messages from networks or providers. For security reasons, Banking services have strict measures to ensure your account is protected and the company or bank whose verification code you are not getting may have observed that a change has recently taken place on your number such as moving networks, a SIM replacement or even a new phone. I’d recommend making contact with your bank/ company to let them know you aren’t receiving your verification messages and this has happened since you’ve recently moved networks. Once they are aware of the change they can help in resolving this for you. Thanks,

Re: Not receiving verification codes

SyedH7857 — Fri, 11 Feb 2022 13:08:01 GMT

That was with Vodafone

Re: Not receiving verification codes

ConorM2833 — Fri, 11 Feb 2022 13:15:20 GMT

received the same messge verbatim

Re: Not receiving verification codes

terryb6231 — Fri, 11 Feb 2022 14:24:17 GMT

Hey Conor,

Was it 48 that confirmed it would take 3+ days to fix the issue?

As Syeds post seems to suggest 48 are saying it might be his bank. Which is 100% not my problem as I cant text my other personal number, on Vodafone.

I will say if your bank have SIM Swap protection in place, changing your mobile carrier may trigger Fraud alerts on their system and potentially block auth OTPs. Its a good thing to have to protect your bank account, not all banks implement this unfortunatley.

Re: Not receiving verification codes

dalyer — Fri, 11 Feb 2022 14:44:10 GMT

Weird.

I get these ones ok:

Revenue myAccount
PayPal
BulkSMS test (https://www.bulksms.com/test/)
Zurich Life
State Savings
CurrencyFair

I don't get these

MyWelfare
Irish Life Pension Planet

Re: Not receiving verification codes

terryb6231 — Fri, 11 Feb 2022 14:47:28 GMT

Hey Dalyer,

Do you also get normal texts from friends and stuff. Because if you changed you sim or phone recently it maybe the Sim Swap issue that 48 advised Syed in this thread.

Sending an recieveing SMS's seem to be down for me. Maybe a problem with the Three/48 tower in my local area.

Also another thing that springs to mind, if you have adblockers like UBlock origin active on some site it can block the Java code that initiate the text push. I suggest try disabling anything like that for sites that arent working.

Re: Not receiving verification codes

dalyer — Fri, 11 Feb 2022 16:52:26 GMT

I am getting texts from contacts ok.

I run an ad blocker but that did not stop me getting texts from sites including the ones that are not getting through now.

I tried MyWelfare again with and without the ad blocker running and in both cases I never received the login text.

I haven't changed phone or SIM recently.

Re: Not receiving verification codes

GerryC6588 — Sat, 12 Feb 2022 09:49:29 GMT