topic Re: Unable to make or receive calls in Memberships

Unable to make or receive calls

AndyD1989 — Wed, 01 Dec 2021 09:23:02 GMT

I have credit but cannot make or receive calls. Can anyone give me advice?

Re: Unable to make or receive calls

dalyer — Wed, 01 Dec 2021 10:01:58 GMT

What do you mean by "credit"?

Membership, add-ons or cash credit?

https://community.48.ie/t5/The-Knowledgebase/All-About-Memberships-and-Payments/ta-p/53105

Do you have an active membership?

Have you just joined 48 or was this working before?

Is the SIM activated and working and connecting to the 48 network?

Re: Unable to make or receive calls

AndyD1989 — Wed, 01 Dec 2021 10:09:17 GMT

I think my memebership may now be inactive. Is there anyway to deactivate?

Re: Unable to make or receive calls

dalyer — Wed, 01 Dec 2021 10:19:44 GMT

You didn't answer the questions that I asked.

I don't know what you mean about deactivating your membership.

What does your My48 account say about your membership status?

https://48.ie/my48

Even if your membership has expired you should be able to receive calls.

Re: Unable to make or receive calls

AndyD1989 — Wed, 01 Dec 2021 11:11:50 GMT

It says I don’t have an active memebership

Re: Unable to make or receive calls

AndyD1989 — Wed, 01 Dec 2021 11:12:22 GMT

When I try and buy memebership it says service currently unavailable

Re: Unable to make or receive calls

dalyer — Wed, 01 Dec 2021 11:47:49 GMT

If you don't have an active membership then that explains why you can't make calls/send texts but you should still be able to receive them.

If you are getting an error when attempting to buy a membership then you'll need to contact 48 support about that. See the link in my signature below.

But maybe try a different approach/platform - e.g. app versus mobile website versus desktop website as sometimes that makes a difference.

Hope this helps.