topic Re: Have to reset password every time when I login to My48 in Memberships

Have to reset password every time when I login to My48

OgnjenZ7287 — Thu, 12 Aug 2021 11:31:49 GMT

Hi all,

Every time I want to login to my My48 account (both using web and app), I get the message that my username/password is incorrect and am unable to login. I have to reset my password and then I am able to log in. This works for a day or so, and the same password shows as wrong again and I have to reset again. Has anybody experienced the same problem and is there a way to fix this (and no, I am 100% sure I do not type in the incorrect password, as I tested it multiple times)?

Re: Have to reset password every time when I login to My48

dalyer — Thu, 12 Aug 2021 20:03:11 GMT

Could you browser/app be saving the wrong credentials?

Maybe try deleting any saved My48 credentials from the browser, enter the correct ones when prompted, optionally allow them to be saved and see if the login works subsequently?

Hope this helps.

Re: Have to reset password every time when I login to My48

MedbhP0485 — Sat, 11 Sep 2021 08:27:13 GMT

YES, this is exactly what I cam here to post about. I joined 48 about a year ago and it has been the same case for me since. I always set it back to the exact same password, it lets me login but if I come back the next day it won't let me in again. I brought this up with 48 in the past and they never responded.

Re: Have to reset password every time when I login to My48

dalyer — Sat, 11 Sep 2021 08:41:43 GMT

Could you try using a different device/browser to see if that makes any difference?

I have never seen this problem myself.

As mentioned above I just wonder if it's a browser side issue with the browser maybe saving incorrect credentials or something like that?

Re: Have to reset password every time when I login to My48

MedbhP0485 — Sat, 11 Sep 2021 11:40:31 GMT

Happens on the app on my phone and firefox and chrome on both my work and personal laptops. Browser defo not saving credentials wrong and I'm putting them in manually generally and reset to same password every time!

Re: Have to reset password every time when I login to My48

dalyer — Sat, 11 Sep 2021 15:33:26 GMT

That's obviously very strange.

I've never seen that happen with several accounts that I've set up.

All I can suggest is that you try to contact 48 support again and see if they are more helpful second time around.