topic Re: Add on not applied in Memberships

Add on not applied

LouiseK6901 — Sun, 15 Aug 2021 13:14:54 GMT

Been charged y'day. Still don't have the extra 3euro applied

Re: Add on not applied

dalyer — Sun, 15 Aug 2021 16:38:58 GMT

You'll have to contact 48 support about this.

See the link in my signature below.

Hope this helps.

Re: Add on not applied

LouiseK6901 — Sun, 15 Aug 2021 16:44:01 GMT

Thanks but I didn't get a link, please send again. I also have no way to contact 48 staff? Do you have an email address? the web chat button isn't activating for me either??

Re: Add on not applied

dalyer — Sun, 15 Aug 2021 19:00:25 GMT

The link is in the signature below all of my posts.

Re: Add on not applied

LouiseK6901 — Mon, 16 Aug 2021 10:25:25 GMT

That link to customer care doesn't work. I can't get through to anyone that can solve the problem. The Add-On has still not been applied to my credit balance. I need to make an international call ASAP. Credit my account the €3 that I paid 2 days ago or I will be forced to make a complaint to ComReg. Multiple links on the website don't work, and I can see from reading threads that topping up and add-ons aren't being applied in some cases (or greatly delayed).