topic Unable to buy a membership in Memberships

Unable to buy a membership

GaryW7719 — Fri, 21 May 2021 08:31:52 GMT

Hi, I have tried to buy a membership with 2 different cards (from 2 different banks) this morning but keep getting an error saying there is a problem with my card. I have checked the cards and they work fine elsewhere.

Is there a processing problem with your site at the moment and when will it be fixed?

Re: Unable to buy a membership

debop — Fri, 21 May 2021 08:53:57 GMT

Having the same problem, tried 2 different visa and one mastercard. Transaction is authorised by card company but then fails on callback to 48

Re: Unable to buy a membership

dalyer — Fri, 21 May 2021 09:10:16 GMT

If you're entering the card details on the fly then maybe try registering the card with the account first and then try buying membership again.

Otherwise you both probably need to contact 48 support.

See the link in my signature below or email them on support@48months.zendesk.com

Hope this helps.

Re: Unable to buy a membership

GaryW7719 — Fri, 21 May 2021 09:45:14 GMT

1 card is registered on the site and has been used for the last 6 months without issue.

I was on to support, they say a lot of customers are having this issue and they are trying to resolve it. I'll try again later today.

Re: Unable to buy a membership

dalyer — Fri, 21 May 2021 09:57:06 GMT

I see.

I really don't understand why this seems to crop up again and again for some people.

Very odd...

Re: Unable to buy a membership

debop — Fri, 21 May 2021 10:00:07 GMT

This is the process I always use to buy the membership, wondering whats changed

Re: Unable to buy a membership

debop — Fri, 21 May 2021 10:05:30 GMT

The same error occurs when I try to add the card to my payment details.
Again the card provider validation completes successfully but it looks like the callback from payment provider to 48 is timing out. Clearly some outage on 48 side

Re: Unable to buy a membership

dalyer — Fri, 21 May 2021 10:26:24 GMT

@debop wrote:

The same error occurs when I try to add the card to my payment details.
Again the card provider validation completes successfully but it looks like the callback from payment provider to 48 is timing out. Clearly some outage on 48 side

Yes - @GaryW7719 has already clarified that 48 support have said that it's a problem at their end.

Re: Unable to buy a membership

northern — Fri, 21 May 2021 11:29:20 GMT

cant believe thay still havent fixed it. in this day and age

Re: Unable to buy a membership

GaryW7719 — Fri, 21 May 2021 13:16:56 GMT

Seems to be working now, just tried with my original card and it went straight through. Hope everyone else gets sorted also... Until the next time 👍

Re: Unable to buy a membership

SheilaM7879 — Sat, 22 May 2021 07:49:09 GMT

This STILL isn't working for me 24 hours later. I get to the bank verification code stage, which I have entered numerous one time codes now it still says unsuccessful. What have ye done to your system? Roll back the changes please. Can someone call me to sort this out? I've used various browsers, deleted caches cookies and still no joy 0894773804 (thats not the number that's giving me trouble.

Re: Unable to buy a membership

dalyer — Sat, 22 May 2021 20:06:03 GMT

48 support are not going to call you.
You have to contact them.
That's the way 48 support works.
See the link in my signature below or email them at support@48months.zendesk

Hope this helps.