topic Re: Vat receipt in Memberships

Vat receipt

SeanW7974 — Fri, 08 Jan 2021 23:00:46 GMT

Im looking to get a vat receipt each month or even any type of receipt will do. I contacted support they said they would get back to me but I haven't heard anything since 3 or 4 days

Re: Vat receipt

dalyer — Fri, 08 Jan 2021 23:34:57 GMT

The only way to get vat receipts is through 48 support so you'll just have to persist with that channel.

Hope this helps.

Re: Vat receipt

TomM2894 — Mon, 15 Feb 2021 15:24:38 GMT

I also have this problem; it's very frustrating — you ask, they say it will be delivered in 3-4 days but nothing happens

Re: Vat receipt

dalyer — Mon, 15 Feb 2021 15:33:50 GMT

If you're not happy with the service then you can check the code of practice and complaints process here:

https://48.ie/legal/code-of-practice

Hope this helps.

Re: Vat receipt

RobbieM8318 — Mon, 15 Feb 2021 17:06:01 GMT

48 are part of Three Ireland!

you can request a vat receipt by post.

send letter requesting vat receipt to

Three Ireland

28/29 SIR JOHN ROGERSON'S QUAY
DOCKLANDS
DUBLIN 2,DUBLIN,D02EY80

Re: Vat receipt

dalyer — Mon, 15 Feb 2021 17:14:51 GMT

Have you actually done that yourself @RobbieM8318?
48 is a subsidiary of Three so I would be surprised if Three dealt with queries from 48 customers to be honest.
They are separate operations regardless of the corporate structure that links them as parent and subsidiary companies.

Re: Vat receipt

SeanW7974 — Mon, 15 Feb 2021 17:27:32 GMT

Seems awful extremes to go to just for a receipt. We are buying a service so surely we are entitled to a receipt. Not asking for much . 3 times I've contacted online chat. Still nothing 2 weeks later

Re: Vat receipt

dalyer — Mon, 15 Feb 2021 17:36:30 GMT

@SeanW7974 wrote:
Seems awful extremes to go to just for a receipt. We are buying a service so surely we are entitled to a receipt. Not asking for much . 3 times I've contacted online chat. Still nothing 2 weeks later

Try the code of conduct/complaints process link that I posted earlier perhaps?

Hope this helps.

Re: Vat receipt

RobbieM8318 — Mon, 15 Feb 2021 17:43:40 GMT

Yes

Its a bit of a hassel, but for the price of €1 stamp you get the following:-

1) They have to respond to your request because they are bound by law to issue a vat receipt.

2) your letter outlines that their department are not doing their job.

3) If they do not respond you can report them to the regulator Comreg.

Make sure that you outline the fact that the webchat is making promises and not following through on them.

Try this once and let me know how you got on.

If they try and direct you back to the 48 chat, then just email comreg.

remember vat receipts are a legal requirement.

Re: Vat receipt

GeorgeD4296 — Wed, 10 Mar 2021 10:50:41 GMT

I have been also been requesting vat receipts since December. Support say they will send in 3-4 days and nothing happens. Seriously frustrating.

Re: Vat receipt

dalyer — Wed, 10 Mar 2021 19:18:03 GMT

Make a complaint to them about it?

https://48.ie/legal/code-of-practice

Hope this helps.

Re: Vat receipt

SeanW7974 — Wed, 10 Mar 2021 19:22:07 GMT

I tried again on 48 chat and eventually I got my receipts. I think il leave it 6 months build up till I try again. Too much hassle monthly

Re: Vat receipt

JamesW6601 — Tue, 30 Nov 2021 13:13:10 GMT

Same here. Any solution?

Re: Vat receipt

dalyer — Tue, 30 Nov 2021 16:51:47 GMT

@JamesW6601 wrote:

Same here. Any solution?

@SeanW7974 posted one above.

He contacted 48 support and got the receipts that he needed.