topic Re: Roaming problem in Memberships

Roaming problem

PaulC1165 — Fri, 12 Feb 2021 16:55:10 GMT

I have just put my new SIM card into my iPad, it asked to update settings which I did. Since then, it has been trying to connect but with no luck. Does anyone have any idea as to why this may be? Any suggestions gratefully received.

Re: Roaming problem

dalyer — Fri, 12 Feb 2021 19:09:08 GMT

I don't understand.
What has this got to do with roaming?

Are you sure that the settings are configured correctly?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493/highlight/true#M12560

If they are then it may be the usual Apple stupidity of the device having to activate on certain networks which involves the device sending an SMS to a UK activation server and this will not work unless there is cash credit on the account to pay for the international text.

Hope this helps.

Re: Roaming problem

PaulC1165 — Sat, 13 Feb 2021 09:38:12 GMT

Thanks for your reply. I omitted to mention that I am currently in France, hence the roaming question. The card was activated recently, in Dublin, and was fine. I use my iPad, while in France, for FaceTiming family and clients.

I will check out your link now and see where that takes me. Cheers.

Re: Roaming problem

dalyer — Sat, 13 Feb 2021 11:13:28 GMT

If you scan for networks can you see and connect to a local one?
Do you get any connection and signal bars?
Check the APN settings as I suggested also.

Hope this helps.

Re: Roaming problem

PaulC1165 — Sat, 13 Feb 2021 15:59:13 GMT

Thanks again for your reply. I went into settings on the iPad and the sim was showing as a Proximus.be something. I went into APN settings but I couldn't change anything. Once I tried to change the APN, as per the article you posted the link to, my iPad locked up and I had to perform a soft reset. Everything froze/locked up.

I tried the sim in an old Nokia phone but nothing happened. I am not charging another phone, not locked to any network, and I will try the sim in that.

I do not understand why my iPad Air (which has a sim slot) should lock up

Re: Roaming problem

PaulC1165 — Sat, 13 Feb 2021 16:02:06 GMT

Sorry, I meant to say that the signal strength indicator simply flashed from left to right as it tries to find a signal. Nothing is registered apart from that

Re: Roaming problem

dalyer — Sat, 13 Feb 2021 16:13:21 GMT

Sorry I don't know why your iPad locks up.
If you can change the APN settings without this happening then you should try changing proximus.be to 48months.liffeytelecom.com and see if that helps.
Unfortunately Apple devices are a pain on networks such as 48 due to the stupid way that Apple does things.

Hope this helps.

Re: Roaming problem

Anon — Sun, 14 Feb 2021 00:59:01 GMT

Hey Paul, give this a try. Go into your mobile data settings you should see "SIM Applications" then click "when abroad" - "network selection" - "manual" - "Local Home Profile"

When this is done enter the APN 48months.liffeytelecom.com

If that doesn't work go to network selection and make sure it's on automatic and restart your iPad.

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 09:44:47 GMT

Thanks Conor, I am attaching 3 screen dumps. The first two show what resulted when I tried your suggestion. Basically, the SIM card is shown as Proximus (whatever this is). When I tap on Sim Applications (which isn't always available with whatever is going on) I get to the page where i can select When Abroad. I tried to go to the Network Selection page 12 times. Twice I got the page but it immediately returned to the previous page. The 3rd screen dump is the result of inserting my Old 3 SIM card. With this everything is perfectly normal with the signal bar indicating service level etc.

Re: Roaming problem

dalyer — Sun, 14 Feb 2021 09:56:01 GMT

Did you try editing the APN settings as I suggested previously?
Specifically to change the APN field from whatever it is to 48months.liffeytelecom.com if necessary?

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 09:57:37 GMT

I have just inserted the sim into an old unlocked mobile phone and it works perfectly well. So, the issue is my iPad. My iPad is my own and not locked to any mobile network.

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 10:07:43 GMT

Sorry d'aller, I meant to tell you that, or thought I had said that, I cannot access the APN settings to make a change. The SIM card appears to make the whole Settings menu lock up. For example, on the Mobile Data page, where you see the Data Plans, is blips between showing Proximus as the SIM card name to just Sim Card. Either way I cannot alter the APN settings

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 10:09:59 GMT

Sorry, that was supposed to read dayler but spellchecker interceded and changed it

Re: Roaming problem

Anon — Sun, 14 Feb 2021 10:22:40 GMT

Sorry that didn't work Paul. If it not too much trouble, you can actually set the network settings you can't access through your iPad when in another phone, as that is linked to the SIM itself.

If the 48 SIM is in an iPhone you can follow the steps before.

If it's in an android phone, there should actually be an app called 48 SIM Menu that appears that you can use.

Then click through the steps as before and select local - home profile.

When this setting is changed, your iPad should recognise it as a 48 SIM and not proxinus, allowing you to set the APN.

I know this doesn't help, but I believe the problem as a whole is that 48 don't have native roaming agreements across Europe, so they use proximus as a roaming enabler. It's just that in the UK and France, they have native agreements, so proximus doesn't work for roaming there (but why the SIM tries to connect that way is a mystery 🤷).

Re: Roaming problem

dalyer — Sun, 14 Feb 2021 10:22:45 GMT

Can the APN settings be accessed and changed when airplane mode is temporarily enabled?

Re: Roaming problem

dalyer — Sun, 14 Feb 2021 10:42:16 GMT

@Anon wrote:

Sorry that didn't work Paul. If it not too much trouble, you can actually set the network settings you can't access through your iPad when in another phone, as that is linked to the SIM itself.

If the 48 SIM is in an iPhone you can follow the steps before.

If it's in an android phone, there should actually be an app called 48 SIM Menu that appears that you can use.

Then click through the steps as before and select local - home profile.

When this setting is changed, your iPad should recognise it as a 48 SIM and not proxinus, allowing you to set the APN.

I know this doesn't help, but I believe the problem as a whole is that 48 don't have native roaming agreements across Europe, so they use proximus as a roaming enabler. It's just that in the UK and France, they have native agreements, so proximus doesn't work for roaming there (but why the SIM tries to connect that way is a mystery 🤷).

This is not correct.

The APN settings are not stored in the SIM but in the device.

Re: Roaming problem

Anon — Sun, 14 Feb 2021 10:50:47 GMT

Hey Dayler,

Sorry if I worded that confusingly.

The network mode (local - home profile) is linked to the SIM itself, but as you said the APN is device-specific.

Thanks Dayler 🙌

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 10:58:57 GMT

Thank you folks. I really do appreciate your help here.

One quick question. If I insert the 48 Sim into my iPhone I assume I wont lose anything or mess the main settings for the iPhone ?

Re: Roaming problem

dalyer — Sun, 14 Feb 2021 13:44:28 GMT

@PaulC1165 wrote:

Thank you folks. I really do appreciate your help here.

One quick question. If I insert the 48 Sim into my iPhone I assume I wont lose anything or mess the main settings for the iPhone ?

It may change the APN but that's all.

However if your intention is to configure the APN in the iPhone so that the configuration will take effect when you put the SIM back into the iPad then that won't work as I pointed out above.

You didn't say if you tried configuring the APN when airplane mode is on as I suggested above.

I suspect it won't work but no harm in trying.

Hope this helps.

Re: Roaming problem

PaulC1165 — Sun, 14 Feb 2021 14:06:55 GMT

Hi dalyer, screendump when I went to Airplane mode. There was no ability to see APN settings.