topic Re: Not taking credit balance and charging card in Memberships

Not taking credit balance and charging card

NiallC3804 — Wed, 10 Feb 2021 10:08:44 GMT

I topped up 50 EUR at xmas but 48 keeps charging my credit card and not taking the prepaid balance. Support chat button is never available

ANy way to make sure it takes only the credit ?

Re: Not taking credit balance and charging card

dalyer — Wed, 10 Feb 2021 10:57:19 GMT

Buy your memberships in advance and pay for them with your cash credit balance?

Re: Not taking credit balance and charging card

ChrisR2170 — Thu, 11 Feb 2021 22:18:18 GMT

Hi. I had same. Problem is auto renew only takes from card. Log inTo My48 from browser - not the app. Click the the 2 dots on top left corner. Go to my profile. Then payment details. Remove card and turn off auto renew. You can buy membership in advance now from your balance. You don’t have to wait till it’s up. I think you can stack membership in advance.

Re: Not taking credit balance and charging card

ChrisR2170 — Thu, 11 Feb 2021 22:28:55 GMT

Edit. You don’t have to remove card. Just turn off auto renew and buy membership manually. Option to pay by card or balance is there

Re: Not taking credit balance and charging card

dalyer — Fri, 12 Feb 2021 09:04:18 GMT

You don't have to disable membership auto renewal in other to be able to buy membership(s) manually.
And as far as I know if you have a stacked membership at the end of a month then auto renew will not buy another one.
But I'm not 100% sure about the latter point so you might want to confirm it with 48 support.

Hope this helps.