topic Re: cannot use my credit to buy mobile minutes in Memberships

cannot use my credit to buy mobile minutes

maurataylor27 — Tue, 26 Jan 2021 14:31:24 GMT

Hi, I have Guido membership, I ran out of mobile minutes, I bought €3 credit, now I cannot find a way to use that credit to buy mobile minutes. I found instructions in the community but when I go into memberships and select flexi data as instructed it says I cannot do that with old membership. I never had a problem doing this in the past.

What is the correct way to do this now?

Re: cannot use my credit to buy mobile minutes

dalyer — Tue, 26 Jan 2021 14:37:37 GMT

As the message tells you, you can't use the Flexi data option with old memberships like Guido.

With regards to buying an add-on and paying for it using the cash credit on your account or using your bank card...

What happens if you go to...

https://48.ie/my48

Then

Flexi Data

Then

Add-on

You should be able to select the add-on and then pay for it there. If that doesn't work what exactly happens?
Any error messages?

Hope this helps.

Re: cannot use my credit to buy mobile minutes

ricta — Tue, 26 Jan 2021 14:53:03 GMT

I get the same message if I try in the App or the webpage

Re: cannot use my credit to buy mobile minutes

maurataylor27 — Tue, 26 Jan 2021 14:58:58 GMT

going to the webpage and try select flexidata gives the same message that I cannot use it in old membership

Re: cannot use my credit to buy mobile minutes

dalyer — Tue, 26 Jan 2021 15:01:19 GMT

Yes. You can't use Flexi data on the old memberships.

But what about purchasing an add-on as I described?

Re: cannot use my credit to buy mobile minutes

maurataylor27 — Tue, 26 Jan 2021 15:07:41 GMT

yes, I went to the webpage as you suggested, logged in, selected flexidata and got the same message.

Re: cannot use my credit to buy mobile minutes

dalyer — Tue, 26 Jan 2021 15:40:40 GMT

OK - if you can't get to anything on the Flexi-data page - including the Add-on purchase option - when on an old membership then you'll need to contact 48 support about this.

See the link in my signature below.

Hope this helps.

Re: cannot use my credit to buy mobile minutes

dalyer — Tue, 26 Jan 2021 16:51:11 GMT

Or what about this link?
Can you buy an add-on there?

https://48.ie/my48/addons

Hope this helps.

Re: cannot use my credit to buy mobile minutes

maurataylor27 — Tue, 26 Jan 2021 22:59:06 GMT

Useing https://48.ie/my48/addons brought me to a page where I could choose addons. Very good! Thanks. I only have 3 days left in my current membership and I'm not sure if any unused of the minutes I buy now will carry over into the next membership, so I will wait a few days before I use the credit to buy them.

I wonder if they are in the process of rebuilding their webpages and it's a bit messed up now?!!!

Re: cannot use my credit to buy mobile minutes

dalyer — Tue, 26 Jan 2021 23:24:44 GMT

Glad it helped.
I got the direct link from this key post but it's not obvious and I don't know why you can't just get to the Flexi data page even on the legacy memberships in order to buy add-ons.

https://community.48.ie/t5/The-Knowledgebase/How-do-I-buy-Membership-Add-ons-or-Top-up-on-My48/ta-p/268

BTW would you not be better off on one of the new memberships instead of Guido?

https://community.48.ie/t5/The-Knowledgebase/Moving-to-new-Memberships/ta-p/53113

Hope this helps.