topic Re: Can't purchase membership in Memberships

Can't purchase membership

reuben12345 — Sun, 06 Mar 2016 12:36:20 GMT

Hi there,
As above, I can't purchase membership through the iPhone app. It won't let me select the option to "pay with saved card" This is a recent development in the last two months. I can go online and purchase it that way but I can only do this when on wifi so this is not ideal! I have re entered my details online and have reinstalled the app on my phone.

Re: Can't purchase membership

dalyer — Sun, 06 Mar 2016 14:18:43 GMT

It's a known ongoing problem with saved card details.

http://community.48months.ie/t5/Need-Help/Bug-report-thread/m-p/39457#M16003

Unfortunately it's still not fixed.

So for now the only way to do it is on the website as you mention.

But I thought that even if your membership/data allowance had expired and you were not on wifi then you could still browse the full 48 website over carrier data?

Is that not the case?

Hope this helps.

Re: Can't purchase membership

laurencetownlass — Tue, 08 Mar 2016 06:00:19 GMT

Hi there, I topped up by €20 but lt doesn't seem to be added. Please help?

Re: Can't purchase membership

dalyer — Tue, 08 Mar 2016 09:03:06 GMT

You mean you topped up your cash credit balance or you bought €20 Guido membership?

What is your cash credit balance now (check online or dial *100# to get it)?

What does your online account say about your current membership and expiry date?

https://www.48months.ie/my-48

Does it list a "next" membership and start date?

What does your My History page say about recent topups/payments/purchases?

http://www.48months.ie/my-48/my-history

Remember that a newly membership does not start immediately if there is in in place which has not yet expired:

Bought membership - can't call/text

Hope this helps.

Re: Can't purchase membership

dalyer — Tue, 08 Mar 2016 14:48:52 GMT

Did that help at all?

Re: Can't purchase membership

laurencetownlass — Tue, 08 Mar 2016 17:34:02 GMT

Hi, thanks for ur response. I checked my balance, €20 topped up. Does not show on screen tho. I'm with 48 over 1 year now. But my membership is up at midnight. Any other advice?

Re: Can't purchase membership

dalyer — Tue, 08 Mar 2016 19:00:34 GMT

I don't understand.
Please answer the specific questions that I asked above and I might be able to help.
Alternatively contact 48 support for assistance.

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Can't purchase membership

dalyer — Wed, 09 Mar 2016 09:36:09 GMT

Any update?