topic Re: Top up in Memberships

Top up

KevinK7419 — Tue, 24 Nov 2020 17:42:52 GMT

Hi, I have set up my card and topped up by 7.99. However, i havent got the membership when I payed for it. Could you plaese help me as I am stuck for calls.

Re: Top up

dalyer — Tue, 24 Nov 2020 18:09:25 GMT

You need to clarify...
What do you mean by top-up?
Did you top up your cash credit balance?
Or did you actually buy a membership?
Do you have a membership already active that has not expired yet?

Re: Top up

MariaLauraT2817 — Tue, 24 Nov 2020 19:22:34 GMT

Hi there, I just checked my bank account and top up went through, but my member isn't active (first time worked out okay, this is the second time)

Re: Top up

KevinK7419 — Tue, 24 Nov 2020 19:34:27 GMT

So basically i set up my card got a message clarification that my number is all set up and i am good to go. Therefore, I bought the 7.99e membership but when I troed to call it says my monthly membership has run out. When I go to membership on my account, this is the message that pops up"Sorry you are not allowed to purchase memberships, since you have a Bundle in progress"

Re: Top up

dalyer — Tue, 24 Nov 2020 19:50:05 GMT

@MariaLauraT2817

Again, you need to be clearer.
"Top-up" suggests that you topped up your cash credit balance.
This is not the same as buying a membership.
Please clarify exactly what you did and what your My48 account page says about your membership status, transaction history etc.

Hope this helps.

Re: Top up

dalyer — Tue, 24 Nov 2020 19:49:20 GMT

@KevinK7419

You need to contact 48 support about this.
Only they can sort it out for you.

Hope this helps.

Re: Top up

MariaLauraT2817 — Tue, 24 Nov 2020 19:55:40 GMT

As I see it the top and the membership are the same thing (am I wrong?). There is only a chat for customer care and the button isn't there. Is there a number to ring? Thanks!

Re: Top up

dalyer — Tue, 24 Nov 2020 20:48:27 GMT

I understand top-up to mean topping up your cash credit balance.
Buying a membership is a different thing.
You haven't clarified what's on your My48 account as I asked above.
All support on 48 is online - there's no number that you can call.
If the chat option is not available then it may be finished for the day.
See the link in my signature below.

Hope this helps.

Re: Top up

KevinK7419 — Tue, 24 Nov 2020 21:01:05 GMT

Apologies. I bought a membership for 7.99e and it did not come through as I cannot call. Also I want to buy a second membership as the first time it has not worked but I am unable to do so as i get a message like "Sorry you are not allowed to purchase memberships, since you have a Bundle in progress"

Re: Top up

dalyer — Tue, 24 Nov 2020 22:45:11 GMT

@KevinK7419 you need to contact 48 support about this.

Seems to happen from time to time for some users.

I don't know why but only 48 support will be able to sort it out for you.

Hope this helps.

Re: Top up

KevinK7419 — Tue, 24 Nov 2020 23:02:52 GMT

Thanks for your help. I will try whenever the 48 support is active. Thanks again much apprieciated!

Re: Top up

inam3293 — Mon, 01 Jan 2024 21:52:48 GMT

Hi , same with me ! I'm not able to make a calls I'm not able to buy a plan ! Is this a joke!?

Re: Top up

inam3293 — Mon, 01 Jan 2024 21:53:59 GMT

Same with me ,all the time!I'm stuck!

Re: Top up

dalyer — Mon, 01 Jan 2024 22:30:45 GMT

There's not much point in posting the same thing over and over again if you're not going to contact 48 support as advised!

https://community.48.ie/t5/Memberships/How-where-can-I-buy-credit-membership/m-p/61163/highlight/tru...

Re: Top up

dalyer — Mon, 01 Jan 2024 22:30:02 GMT

There's not much point in posting the same thing over and over again if you're not going to contact 48 support as advised!

https://community.48.ie/t5/Memberships/How-where-can-I-buy-credit-membership/m-p/61163/highlight/true#M5721