topic Re: Need to connect with someone on live chat in Memberships

Need to connect with someone on live chat

pixie369 — Wed, 14 Oct 2020 11:51:07 GMT

How do I chat with an assistant please?

Re: Need to connect with someone on live chat

dalyer — Wed, 14 Oct 2020 12:26:26 GMT

See here:

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

If the chat facility does not appear then you just have to keep trying until it does.

What is your problem in case anybody here on the community forum can help?

Hope this helps.

Re: Need to connect with someone on live chat

PreetyT9413 — Mon, 19 Oct 2020 18:14:42 GMT

Hello, my 48 internet is not getting connected to smart TV, could you please help??

Re: Need to connect with someone on live chat

dalyer — Mon, 19 Oct 2020 18:30:41 GMT

@PreetyT9413 wrote:
Hello, my 48 internet is not getting connected to smart TV, could you please help??

How exactly are you trying to get your Smart TV to work with 48?

Normally you connect a Smart TV to your home wireless or wired ethernet?

What exactly are you trying to do here?

Please post as much detail as possible.

Hope this helps.

Re: Need to connect with someone on live chat

Theresaa7206 — Wed, 21 Oct 2020 13:26:53 GMT

Received text to say I am connected to 48 but I cannot make fone call. I was told I was still connecting to 48 when I tried to purchase membership.

Re: Need to connect with someone on live chat

dalyer — Wed, 21 Oct 2020 15:41:33 GMT

I don't understand.
Where are you being told you're still connecting to 48 when you try to buy membership?
Can you log into your My48 account?
If you try to buy membership do you get any error message?
What is it exactly?
You won't be able to make calls until you have an active membership.
If necessary contact 48 support.

Hope this helps.

Re: Need to connect with someone on live chat

nadiao0054 — Sun, 25 Oct 2020 14:51:54 GMT

hi i was wondering i just joined 48 but i cant access the internet when im outside my house i have my wifi and mobile data, on but nothing

Re: Need to connect with someone on live chat

Eugenec8392 — Sun, 25 Oct 2020 15:05:23 GMT

I wanted membership for 7 99 but I got stuck with d 1 for 9. 99. I am a new customer

Re: Need to connect with someone on live chat

dalyer — Sun, 25 Oct 2020 15:18:53 GMT

Presumably you bought the wrong membership so?
I don't think that you can do anything but contact 48 support and ask them if they can switch you to the €7.99 membership from next month instead.

Hope this helps.

Re: Need to connect with someone on live chat

dalyer — Sun, 25 Oct 2020 15:20:19 GMT

@nadiao0054 you need to configure your internet settings

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493#M12560

Hope this helps.