topic Re: Can't make a call after porting in Memberships

Can't make a call after porting

ShaunM8937 — Fri, 09 Oct 2020 21:09:18 GMT

I got my number ported over on Thursday, now if I try to make a call I get a message saying my membership has ran out, time to buy a new one.. Tried emailing customer support, no reply, facebook messaged them no reply. Absolute joke of a network, I'm moving to Vodafone tommorrow. How many people in the country have they scammed.

Re: Can't make a call after porting

dalyer — Fri, 09 Oct 2020 21:10:27 GMT

What does your My48 account say about your membership status and phone number?

Re: Can't make a call after porting

ShaunM8937 — Fri, 09 Oct 2020 21:27:38 GMT

It says I have 100gb left, unlimited minutes and texts, membership will renew on 4.11.20 can't see anything about my number. I'm sure it could easily be resolved but can't get in touch with customer support.

Re: Can't make a call after porting

dalyer — Fri, 09 Oct 2020 22:06:14 GMT

Your number should be under My48 > Settings > My details > Your number.

Re: Can't make a call after porting

ShaunM8937 — Fri, 09 Oct 2020 22:21:23 GMT

They have the correct number for me, my data works but I can't make outgoing calls or send text messages, all I can do is receive calls and texts..

Re: Can't make a call after porting

dalyer — Sat, 10 Oct 2020 01:15:02 GMT

Ok. Only 48 support can sort this out for you so.