topic Re: Porting over business number in Memberships

Porting over business number

EddieN3971 — Wed, 07 Oct 2020 08:47:01 GMT

Hello, I'm trying to port over my old number, which is currently under my employers plan, so it won't let me do it automatically. I've tried to contact support through twitter but haven't received a response and it's been over 24 hours. Any suggestions ? Thanks.

Re: Porting over business number

dalyer — Wed, 07 Oct 2020 09:23:05 GMT

Why won't it let you port it over?

Did you get some error message or something?

You will just have to keep trying to contact 48 support if this cannot be done the normal way.

See here:

https://community.48.ie/t5/Memberships/customer-care-number/m-p/53861

Hope this helps.

Re: Porting over business number

EddieN3971 — Wed, 07 Oct 2020 11:02:33 GMT

Are you familiar with the porting process ?

When you click the option to "move your number" it says:

What kind of account did you have with your old mobile network?

Pre-pay
Bill pay
Business/Family Account

If you choose pre-pay or bill pay it'll ask you for the code that was sent via text to your mobile. If you select Business / Family Account it says:

Get in touch with a 48 agent
Having a family or business mobile phone account works a little differently...
Get a new number for now, and then get in touch with a 48 agent. They will then move your old number for you.
What info do the agents need?
• Number to transfer
• Account Number
• Family / Business account

and there's button that says "Contact a 48 agent". When you click the button it takes you to this page:

https://48.ie/help

and it seems the only way to do a webchat is via Twitter or Facebook ???

Re: Porting over business number

dalyer — Wed, 07 Oct 2020 12:01:47 GMT

There's also the web chat to contact 48.
It's appearing for me right now when I log into my My48 account.

Hope this helps.

Re: Porting over business number

dalyer — Wed, 07 Oct 2020 12:03:48 GMT

See here...