topic Re: customer care number in Memberships

What is the customer care number?

kcp2003 — Wed, 13 Dec 2023 16:53:44 GMT

what is the number for 48 customer care? Or what number can I speak to someone about my account?

Re: customer care number

dalyer — Sun, 18 Oct 2020 11:22:06 GMT

No - all support is online.

https://48.ie/contact-us

The chat facility appears from time to time here (not appearing for me right now but it was a while earlier!):

https://48.ie/help

If it doesn't appear for your when logged in then maybe try another browser and/or device.

If it still doesn't appear then you'll just have to keep trying until it does unfortunately.

If you have a complaint then see here:

https://48.ie/legal/code-of-practice

But what is your problem in case somebody here on the community forum can offer any advice?

Hope this helps.

Re: customer care number

ViktorijaA2839 — Tue, 26 Jan 2021 08:50:59 GMT

Why no internet

Re: customer care number

dalyer — Tue, 26 Jan 2021 08:52:44 GMT

Did you configure your internet settings?

https://community.48.ie/t5/Other-Help/Internet-not-working-on-HUAWEI-ASCEND-g6-u10/m-p/34493/highlight/true#M12560

Re: customer care number

JohnC4528 — Sun, 10 Apr 2022 12:10:52 GMT

my 48 account can be enterd on the computer not the phone need assistance . very annoying

Re: customer care number

RekawtT8600 — Fri, 09 Dec 2022 12:04:11 GMT

Please I need help I can get message from my bank I can't please could you help me I need telephone number for customer service I want to talk to them

Re: customer care number

dalyer — Fri, 09 Dec 2022 14:52:09 GMT

@RekawtT8600 wrote:
Please I need help I can get message from my bank I can't please could you help me I need telephone number for customer service I want to talk to them

See here

https://48.ie/legal/code-of-practice

Re: customer care number

ColinH7334 — Fri, 06 Jan 2023 11:13:59 GMT

Hi I just ordered a 48 SIM card. Can you please give me a good number. Many Thanks

Re: customer care number

dalyer — Fri, 06 Jan 2023 12:53:46 GMT

@ColinH7334 wrote:
Hi I just ordered a 48 SIM card. Can you please give me a good number. Many Thanks

You can't choose the number.

You just get whatever one comes up when you activate it.

Re: customer care number

CorneliusOS8449 — Wed, 22 Mar 2023 13:54:12 GMT

I NEED TO DISCUSS sim card

Re: customer care number

dalyer — Wed, 22 Mar 2023 14:12:02 GMT

@CorneliusOS8449 wrote:
I NEED TO DISCUSS sim card

Did you read the thread?

Re: customer care number

EdwinaC3907 — Wed, 22 Mar 2023 15:38:00 GMT

I’m not sure of to start a new thread here but I just wanted to warn everyone about this. I lost my phone and I have requested a new sim, I can’t access any apps or anything my phone until new sim arrives, which will take from 5-7 working days. So if this happens to you and you are with this company you will be without a phone for 7 days. Eheeeas if you are with another company you can go and get sim immediately. This is so inconvenient and customer care has been zero help, refusing to let me know of dispatch date, tracking for sim or anything. I strongly devise to move from this network as it is really not worth the inconvenience or hassle.

Re: customer care number

dalyer — Sun, 09 Jun 2024 23:02:18 GMT

@EdwinaC3907 wrote:
I’m not sure of to start a new thread here but I just wanted to warn everyone about this. I lost my phone and I have requested a new sim, I can’t access any apps or anything my phone until new sim arrives, which will take from 5-7 working days. So if this happens to you and you are with this company you will be without a phone for 7 days. Eheeeas if you are with another company you can go and get sim immediately. This is so inconvenient and customer care has been zero help, refusing to let me know of dispatch date, tracking for sim or anything. I strongly devise to move from this network as it is really not worth the inconvenience or hassle.

Or, alternatively, get a second free SIM and set it by in case this happens. If/when it does then you can contact 48 support and get them to enable the spare SIM as a replacement for the lost one.

Re: customer care number

EdwinaC3907 — Wed, 22 Mar 2023 17:16:34 GMT

I strongly doubt it would be that straight forward to be honest, they have been nothing less than terrible to deal with. With other companies at least you physically go into the shop and get a new SIM card and transfer data over there and then. Seven work in g days is crazy in my opinion. Without important banking apps, contacts, communication apps etc

Re: customer care number

chrisb69 — Sun, 26 Mar 2023 09:01:47 GMT

Hi there,

I had this issue, with my bank Permanent TSB.

I had to contact their CS, multiple times for them to change something as the text they send, ''is a premium text'' which needs to be paid for(I think?)

I think the Bank CS agent, changed it on their end, so that they paid for it, then it worked?

I know this is an old post, but hopefully this information might help someone!

Kind Regards.

Re: customer care number

dalyer — Sun, 26 Mar 2023 10:04:25 GMT

@chrisb69 wrote:

Hi there,

I had this issue, with my bank Permanent TSB.

I had to contact their CS, multiple times for them to change something as the text they send, ''is a premium text'' which needs to be paid for(I think?)

I think the Bank CS agent, changed it on their end, so that they paid for it, then it worked?

I know this is an old post, but hopefully this information might help someone!

Kind Regards.

48 don't support the SENDING of premium SMS messages to 5xxxx numbers. Banks do not use premium SMS messages to send info to customers. Sounds like somebody gave you an inaccurate explanation of what the issue and solution were in your case?

At it happens, I bank with PTSB and never had any problems with receiving texts from them (e.g. info, two factor authentication security codes etc.) on 48.

Re: customer care number

AndreaH8343 — Fri, 09 Jun 2023 14:48:23 GMT

Halfway through my dealing with an agent, I lose connection and am left hanging. This means that I cannot resolve e the issue. How about a phone number for a supposed phone network. This is very frustrating.

Re: customer care number

AndreaH8343 — Fri, 09 Jun 2023 14:51:13 GMT

Is there an email? My chat has been frozen on 3 separate occasions now.

Re: customer care number

dalyer — Fri, 09 Jun 2023 15:16:22 GMT

@AndreaH8343 wrote:
Is there an email? My chat has been frozen on 3 separate occasions now.

You can email 48 support at support@48months.zendesk.com

Re: customer care number

RitaR3134 — Sun, 11 Jun 2023 12:27:33 GMT

My bank has changed my Visa direct debit card for security reasons and my have affected my direct debit for my 48 account