topic Re: Membership not expired but not active in Memberships

Membership not expired but not active

RichardB9894 — Fri, 25 Sep 2020 09:10:08 GMT

Hi,

I ported my number yesterday and it was working fine but now it is saying my membership has expired and to renew even though my48 is saying 29 days left.

Why don't you have a phone number I can call as I need to sort this immediately. I can't make calls or use data.

Re: Membership not expired but not active

dalyer — Fri, 25 Sep 2020 11:32:03 GMT

You need to contact 48 support via the chat facility or by email (support@48months.zendesk.com)

Hope this helps.

Re: Membership not expired but not active

VeerannaT8126 — Fri, 25 Sep 2020 12:53:27 GMT

Same here. I’ve had to drive to a family members house to use WiFi as I don’t have any. No response yet from Twitter or email. No live chat on website. What the hell is going on?!

Re: Membership not expired but not active

dalyer — Fri, 25 Sep 2020 13:50:59 GMT

By wifi do you mean carrier data?
Did you configure your internet/APN settings?

https://community.48.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928

Hope this helps.

Re: Membership not expired but not active

VickiR8844 — Fri, 25 Sep 2020 14:25:17 GMT

No as in I don’t have WiFi at home so can’t go online. Had to come to family members home so I could get online to try & resolve this. I’ve emailed & dm’d on Twitter. Eventually the live chat window popped up on 48 website but my issue is still not resolved. It has been escalated. Not good enough, I’ve no internet & can’t make/receive calls & texts

Re: Membership not expired but not active

VickiR8844 — Fri, 25 Sep 2020 14:25:57 GMT

Did you get anywhere with this?

Re: Membership not expired but not active

dalyer — Fri, 25 Sep 2020 15:54:04 GMT

@VickiR8844 wrote:
No as in I don’t have WiFi at home so can’t go online. Had to come to family members home so I could get online to try & resolve this. I’ve emailed & dm’d on Twitter. Eventually the live chat window popped up on 48 website but my issue is still not resolved. It has been escalated. Not good enough, I’ve no internet & can’t make/receive calls & texts

I don't understand - you are presumably online to post this reply (above)?

So presumably you can also look at the link that I posted and configure your internet settings?

What does your My48 account page say about your membership status and allowance balances?

Do you have an active membership at all?

Hope this helps.

Re: Membership not expired but not active

dalyer — Sat, 26 Sep 2020 12:17:27 GMT

Any update @VickiR8844 ?

Re: Membership not expired but not active

VickiR8844 — Sat, 26 Sep 2020 13:02:47 GMT

As I said above I’ve to connect to WiFi to post here. I have no phone service whatsoever since yesterday morning. It’s a technical glitch on 48’s side. I’ve an active membership but when I try to make a call it says my membership has run out. I’m a new customer since Thursday, number ported, membership paid for & all fine until Friday around 10am. I’ve been in live chat twice & it has been escalated. It’s a total nightmare. Have to travel to a family members house to use their WiFi

Re: Membership not expired but not active

dalyer — Sat, 26 Sep 2020 16:21:38 GMT

When you log into your My48 account what does it say about your membership status?

You seem to be using an iPhone in which case you may need a small amount of cash credit on your account (I think that €1 is the minimum possible topup?) in order to pay for a UK SMS that the iPhone sends behind the scenes to activate the iPhone on some networks - this is down to the stupid way that Apple do things with iPhones unfortunately.

Other than that I can't really suggest anything else other than trying support again (support@48months.zendesk.com).

Hope this helps.

Re: Membership not expired but not active

RobertM1866 — Fri, 27 Oct 2023 13:18:42 GMT

I have the same problem. I ported yesterday eventually after umpteen attempts. Even though my plan is active when i try to make a call i am told my "monthly membership has run out and its time to buy a new one". I was on to support via webchat and they cant sort it either. They told me they would flag it and it would take 3 to 5 working days

Re: Membership not expired but not active

dalyer — Fri, 27 Oct 2023 14:52:43 GMT

@RobertM1866 wrote:

I have the same problem. I ported yesterday eventually after umpteen attempts. Even though my plan is active when i try to make a call i am told my "monthly membership has run out and its time to buy a new one". I was on to support via webchat and they cant sort it either. They told me they would flag it and it would take 3 to 5 working days

That's weird that they say that they can't sort it out. If they can't then nobody can. ☹️