https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53261#M3564 Did that help at all <a href="https://community.48.ie/t5/user/viewprofilepage/user-id/208148">@rhapsody</a>?<BR />For what it's worth the chat facility is usually the best/quickest way to get such issues resolved. Mon, 25 May 2020 15:02:58 GMT dalyer 2020-05-25T15:02:58Z https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53257#M3562 Hi. I had awful trouble with 46 for the past 7 to 8 months. My phone had stopped working last November and got two whole months ye could not resolve the problem. I ordered a new sim as it was due to the upgrade to 4G and my SIM card was not new enough. When I ordered a new sim it never arrived. I tried to order another but at this stage you were no help to me. I had just over €20 on my 48 account and you had said that I would be reimbursed €20 for the two months I could not use my phone. I still have not received this back into my bank account. I need this fixed immediately. I am now with another network and have moved over my number. Now I cannot sign in to my account as it is saying my details cannot be shown. I need this to be finalised at this stage. You have exhausted my time and patience. Sun, 24 May 2020 23:34:26 GMT https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53257#M3562 rhapsody 2020-05-24T23:34:26Z https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53258#M3563 <P>You need to contact 48 support about this.</P> <P>Nobody on the community forum can do anything about it.</P> <P>FWIW I have had the same issue (getting refunds of credit after leaving) with many other service providers.</P> <P>I reported the issue to the relevant consumer protection authorities but they did nothing.</P> <P>&nbsp;</P> <P>Hope this helps.</P> Mon, 25 May 2020 12:24:00 GMT https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53258#M3563 dalyer 2020-05-25T12:24:00Z https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53261#M3564 Did that help at all <a href="https://community.48.ie/t5/user/viewprofilepage/user-id/208148">@rhapsody</a>?<BR />For what it's worth the chat facility is usually the best/quickest way to get such issues resolved. Mon, 25 May 2020 15:02:58 GMT https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53261#M3564 dalyer 2020-05-25T15:02:58Z https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53263#M3565 Online help is a joke....anything technical or money based they can’t do a thing.... they will refer it... then they’ll be sorry and refer it again.. then you’ll be made a priority and refer it... meanwhile nothing happens. Tue, 26 May 2020 09:01:58 GMT https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53263#M3565 hmjga 2020-05-26T09:01:58Z https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53264#M3566 <P>That's frustrating alright.</P> <P>Maybe try the complaints process?</P> <P>&nbsp;</P> <P><A href="https://48.ie/legal/code-of-practice" target="_blank">https://48.ie/legal/code-of-practice</A></P> <P>&nbsp;</P> <P>Hope this helps.</P> Tue, 26 May 2020 09:32:31 GMT https://community.48.ie/t5/Memberships/Didn-t-get-my-money-back-from-my-account-when-I-left-48/m-p/53264#M3566 dalyer 2020-05-26T09:32:31Z