topic Re: Card not accepted in Memberships

Card not accepted

Anon — Mon, 04 Jan 2016 22:03:14 GMT

Trying to top up internet, card details correct, and money in account. Keeps saying problem with card. I need my internet back, thank you😥🔫

Re: Card not accepted

dalyer — Mon, 04 Jan 2016 23:12:56 GMT

What is the exact error message?
You may need to contact 48 support for assistance here

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

Re: Card not accepted

dalyer — Tue, 05 Jan 2016 09:32:31 GMT

Any update?

Re: Card not accepted

Anon — Tue, 05 Jan 2016 13:51:35 GMT

Oops there is a problem with your card please check your card or try again later. I updated card details to current debit card was on old one but always worked with old ccv number

Re: Card not accepted

Anon — Tue, 05 Jan 2016 13:52:06 GMT

Still wont work with new card details

Re: Card not accepted

dalyer — Tue, 05 Jan 2016 14:10:33 GMT

Has the card been reissued/updated recently?

Are you absolultely sure that the card number and verification code are correct?

Has "verified by VISA" (or equivalent) beed enabled on the card?

Have you asked your bank/card issuer why the card might have problems for online payments?

Does it work on any other site?

Have you contacted 48 support for assistance as I suggested above?

http://www.48months.ie/help#ask-a-48-agent

As a stopgap measure you could maybe topup by voucher:

How do I top up?

and then buy add-ons online or by text:

How do I buy stuff by text?

Hope this helps.

Re: Card not accepted

dalyer — Wed, 06 Jan 2016 15:31:38 GMT

Any update ?

Re: Card not accepted

crooom — Fri, 08 Jan 2016 16:29:42 GMT

Hi I'm having the same problem. Saying my card is invalid. I've tried 1000 times to enter it and I've contacted my back and everything is perfect on their side. I am trying to buy more membership

Re: Card not accepted

dalyer — Fri, 08 Jan 2016 16:33:13 GMT

See my earlier reply:

http://community.48months.ie/t5/Memberships/Card-not-accepted/m-p/38953#M344

You should contact 48 support.

Hope this helps.

Re: Card not accepted

Anon — Fri, 08 Jan 2016 22:23:04 GMT

Apparently my card was blocked for 30 days from entering incorrect details, and you cant use any card for 30 days which makes no sense. It would help if the error message told you your account is blocked for 30 days. Only way around it is to buy a voucher and wait 30 days. Dont know why it cant be reset after contacting support.

Re: Card not accepted

dalyer — Fri, 08 Jan 2016 22:32:38 GMT

Thanks for posting back with that info which may help others.

Was the card blocked by the card provider or by 48 specifically?

I agree that a better/clearer error message would avoid confusion.

Re: Card not accepted

Anon — Sat, 09 Jan 2016 00:01:30 GMT

All cards Blocked by 48 for security reasons, they should change their notifications i spent so long trying different cards changing card details still have no internet have to go to the shop and buy a voucher now. If it said the account was blocked i could have got a voucher days ago

Re: Card not accepted

dalyer — Sat, 09 Jan 2016 00:06:49 GMT

Did they tell you how many times you have to enter the details wrong for the card to become blocked?

I can understand why they might need to do this from a security point of view but I agree that the error messages could be clearer...

Re: Card not accepted

Anon — Tue, 16 Feb 2016 10:04:10 GMT

Not allowed to top up on saved details have changed my pin What should I do please

Re: Card not accepted

dalyer — Tue, 16 Feb 2016 10:25:39 GMT

Yeah - it's a known problem at the moment but still doesn't seem to have been fixed.

See here:

http://community.48months.ie/t5/Need-Help/Bug-report-thread/m-p/39457#M16003

At the moment saved card details seem to have disappeared and cannot be stored again.

I don't know if you can pay by just entering the card details at checkout time for the moment?

You might need to get onto support to ask them about it:

http://www.48months.ie/help#ask-a-48-agent

If card payments don't work at all then you might have to topup by voucher if you can't do it any other way?

How do I top up? Overview of the top-up payment op...

Hope this helps.