topic Re: Error submitting payment in Memberships

Error submitting payment

pixie369 — Wed, 25 Mar 2020 10:48:10 GMT

So frustrating.Cant topup .Please somebody help!

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 11:12:27 GMT

See this thread about the same issue and maybe contact 48 support.

https://community.48months.ie/t5/Memberships/Error-submitting-payment/m-p/53051#M3465

Hope this helps.

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 13:55:18 GMT

Did that help at all @pixie369?

Re: Error submitting payment

pixie369 — Wed, 25 Mar 2020 15:43:04 GMT

No but thanks..Might have to change to Tesco mobile.Frustrating to be unable to topup in the shops!

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 17:00:42 GMT

Did you try deleting your registered card details and re-registering them to see if that helps at all?

https://www.48months.ie/my-48/my-card

It seemed to work for at least one person.

Have you contacted 48 support?

If you get onto the chat facility now before it closes later this evening you might get sorted quickly.

Hope this helps.

Re: Error submitting payment

pixie369 — Wed, 25 Mar 2020 17:50:39 GMT

Yeah and thanks again ...I did delete old card details and resubmitted card.Still no joy.Tried a different prepay swirl card.No luck there either.Think I tried to msg someone on chat too..

Re: Error submitting payment

pixie369 — Wed, 25 Mar 2020 17:54:00 GMT

Have 48 completely stopped the shop topups do you know

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 19:28:17 GMT

@pixie369 wrote:
Have 48 completely stopped the shop topups do you know

Yes - definitely:

Voucher Retirement

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 19:31:19 GMT

@pixie369 wrote:
Yeah and thanks again ...I did delete old card details and resubmitted card.Still no joy.Tried a different prepay swirl card.No luck there either.Think I tried to msg someone on chat too..

OK - pity that that did not help here.

I can't think of any other possible solution other than maybe (if possible) getting some other 48 user to try gifting you the required credit/membership?

Other than that I think it needs 48 support to address the issue for you.

Sorry I cannot be of any more assistance than that.

It's frustrating alright.

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 19:37:34 GMT

Probably makes no difference but maybe try another device/browser?

Re: Error submitting payment

dalyer — Fri, 27 Mar 2020 13:33:39 GMT

Did you ever get this sorted @pixie369 ?

Re: Error submitting payment

finbarr2016 — Sat, 28 Mar 2020 12:23:59 GMT

I have same problem yesterday and today.

Barry

Re: Error submitting payment

dalyer — Sat, 28 Mar 2020 12:54:17 GMT

Did you contact 48 support?

Re: Error submitting payment

dalyer — Sat, 28 Mar 2020 13:32:20 GMT

I just tried topping up my cash credit balance by €1 using my stored card details and the Android app and the payment went through fine.