topic Re: Lack of support - everyone gone home ? in Memberships

Lack of support - everyone gone home ?

supersophie8 — Wed, 25 Mar 2020 23:52:03 GMT

I have a support ticket open for nearly 2 weeks as a credit payment did not work. Credit card saw the payment but 48 account not credited. I was getting dialogue and was about to be sorted by them but have had no update since the 15th march . Is there anyone picking up the support tickets ?

My sister had a similar issue with buying a membership a week ago and has had no response to multiple tickets.

Re: Lack of support - everyone gone home ?

dalyer — Thu, 26 Mar 2020 09:53:00 GMT

The chat facility seems to be online again.
Maybe try that as it's usually the quickest way to get help in my experience.
See the link in my signature below.

Hope this helps.

Re: Lack of support - everyone gone home ?

sarahspratt — Thu, 26 Mar 2020 15:10:14 GMT

Yes - sorted now.