topic Re: Error submitting payment in Memberships

Error submitting payment

antoinettedowling — Sat, 21 Mar 2020 23:38:29 GMT

I have tried to buy membership in the last few days but this keeps coming up. Error submitting payment.
I even tried buying through the gift shop.
I never had this issue before. Mastercard is fine.
I had to go the help desk this week as I needed to top up my Mobile minutes. They had to do it for me. Is the system down.
Thanks in advance

Re: Error submitting payment

dalyer — Sat, 21 Mar 2020 23:58:51 GMT

Did you contact 48 support?
See the link in my signature below.

Hope this helps.

Re: Error submitting payment

hoggins86 — Tue, 24 Mar 2020 12:24:56 GMT

I'm having the same problem. Was it resolved for you?

Re: Error submitting payment

antoinettedowling — Tue, 24 Mar 2020 13:50:23 GMT

I will have to contact them again. There is an error on the system. Will try again today and if it doesn't work I will get them to do it.

Re: Error submitting payment

dalyer — Tue, 24 Mar 2020 14:48:12 GMT

I wonder if deleting the registered card details and then re-adding them might make any difference?

https://www.48months.ie/my-48/my-card

But it's probably best to contact 48 support since if the cards in question are still OK (i.e. haven't expired, been replaced or been cancelled etc.) then it sounds like a 48 server side issue.

See the link in my signature below for how to contact support.

Hope this helps.

Re: Error submitting payment

nollaig18 — Tue, 24 Mar 2020 14:48:13 GMT

I am having this problem too. I also went to the shop where I usually buy 48 phone credit and they no longer have 48 phone credit.. Very annoying

Re: Error submitting payment

antoinettedowling — Tue, 24 Mar 2020 15:16:07 GMT

Thank you for that. I had tried to pay by Mastercard but I didn't want to save it. I never had issues with this before as my old card is out of date and I always paid monthly with a different card and never saved new card.
I did what you said . I deleted the old card and saved a new one. I have now topped up. Thank you so much for taking the time to help.

Re: Error submitting payment

dalyer — Tue, 24 Mar 2020 17:11:10 GMT

@nollaig18 wrote:
I am having this problem too. I also went to the shop where I usually buy 48 phone credit and they no longer have 48 phone credit.. Very annoying

Topup vouchers were retired at the start of the year:

Voucher Retirement

Hope this helps.

Re: Error submitting payment

dalyer — Tue, 24 Mar 2020 17:13:01 GMT

@antoinettedowling wrote:
Thank you for that. I had tried to pay by Mastercard but I didn't want to save it. I never had issues with this before as my old card is out of date and I always paid monthly with a different card and never saved new card.
I did what you said . I deleted the old card and saved a new one. I have now topped up. Thank you so much for taking the time to help.

Just to clarify you were using an expired card and when you used the new card (and registered the details?) it worked?

Maybe this will help others too.

If you don't want to leave your card registered then just delete the card details again but bear in mind that with no card registered then automatic membership renewal will not work if selected.

Hope this helps.

Re: Error submitting payment

nab301 — Tue, 24 Mar 2020 20:05:45 GMT

I have the same problem over the last few days , card details not saved , submitted when needed, card is ok , my membership has now expired , luckily I have a dual sim phone and I've keptanother network sim active otherwise I'd be phoneless at this difficult time... I have a ticket submitted 24 hrs ago also

Re: Error submitting payment

dalyer — Tue, 24 Mar 2020 20:32:22 GMT

Try registering the card details and then making the payment?
You can always delete the card details again if you don't want to store them.

Hope this helps.

Re: Error submitting payment

nab301 — Tue, 24 Mar 2020 23:14:42 GMT

Thanks for the reply , still no go , error messages all the way.

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 00:17:12 GMT

Sorry it didn't work.
It was a bit of a shot in the dark.
Maybe catch 48 support on the chat facility when it's back online in the morning.
That's usually the best and quickest way to get a solution.
See the link in my signature below.

Hope this helps.

Re: Error submitting payment

antoinettedowling — Wed, 25 Mar 2020 00:35:53 GMT

It worked because you hi-lighted the link to change my card details and advised to delete the old card. Thank you.
I never had this problem until now. I always logged in and chose the option of paying with a new card.
So it was your advise that I got sorted.
Thank you again

Re: Error submitting payment

dalyer — Wed, 25 Mar 2020 10:10:17 GMT

Glad it helped @antoinettedowling .

But presumably a longer term solution is still needed from 48 support to allow those who don't want to register their card details to make payments/purchases?

Re: Error submitting payment

antoinettedowling — Wed, 25 Mar 2020 10:16:37 GMT

That is correct. It is an issue on their side which they are working on. Thank you.

Re: Error submitting payment

nab301 — Mon, 06 Apr 2020 19:57:47 GMT

I'd given up on this over the last week having tried all the suggestions numerous times but after receiving an email from support I made another attempt just now and finally had a successful top up...

Thanks , Nigel

Re: Error submitting payment

katebigbin — Wed, 15 Apr 2020 09:22:08 GMT

are people still having problems, I can't top up

Re: Error submitting payment

antoinettedowling — Wed, 15 Apr 2020 12:37:00 GMT

Hello
I just topped up. I had same problem last month. I was advised by a customer to delete old card. It worked for me.
Stay safe.

Re: Error submitting payment

dalyer — Wed, 15 Apr 2020 18:26:00 GMT

Doesn't work at all for me and I've tried everything.

Unfortunately I know of at least a couple of people who are moving from 48 to GoMo because of this and the fact that payment problems keep happening...