topic Re: blank screen in Memberships

blank screen

rightback — Thu, 28 Nov 2019 15:50:45 GMT

I get a blank screen for My48 after I log in, so can't register my new pin. I see a few people with similar problems, but nobody has posted a solution. Hast taken way too long to sort out. If I could today I''d switch from 48, but in the meantime, anybody got a solution?

thanks

Re: blank screen

dalyer — Thu, 28 Nov 2019 15:58:46 GMT

If you're logging in on the app then try the website instead.

Or vice versa.

Sometimes one works and the other doesn't (i.e. app versus website).

Have you contacted 48 support about this?

See the link in my signature below.

Hope this helps.

Re: blank screen

rightback — Thu, 28 Nov 2019 18:37:44 GMT

Many thanks for your reply, and it does make sense, but hasn't worked for me.

App won't work as 'sim not registered - register sim on desktop' .,, i've tried on 3 different computers (mac and windows), but still a blank screen on My48.

Online chat help registered sim for me, but membership expired in meantime and can't renew as can't see my48...

Online help person's solution was to 'try another browser'... i've tried at least four.

App still saying sim not registered.

infinite loop of getting nowhere - if not sorted by tomorrow, i'm off to tesco or gomo

Re: blank screen

dalyer — Thu, 28 Nov 2019 20:48:10 GMT

Sounds like the only option might be to top-up using a voucher

https://community.48months.ie/t5/The-Knowledgebase/How-do-I-top-up-Overview-of-the-top-up-payment-options/ta-p/3970#voucher

and buy membership by text?

https://community.48months.ie/t5/The-Knowledgebase/How-do-I-buy-stuff-by-text/ta-p/3974

Hope this helps.

Re: blank screen

dalyer — Fri, 29 Nov 2019 00:57:09 GMT

Did that help at all @rightback?

Re: blank screen

rightback — Fri, 29 Nov 2019 10:22:53 GMT

many thanks... will try that

Re: blank screen

dalyer — Mon, 02 Dec 2019 10:05:16 GMT

Did it help at all @rightback ?