topic Re: Renewing mem in Memberships

Renewing mem

cc07 — Thu, 22 Aug 2019 12:00:06 GMT

My membership expires tomorrow, but when I try to pay as usual, it just keeps telling me that an error occurred. The bank account is fine. Please advise, thanks

Re: Renewing mem

dalyer — Thu, 22 Aug 2019 15:10:19 GMT

How are you trying to do this?

By text, on the website, on the app etc.?

Can you try another method?

If all else fails contact 48 support and they should be able to help.

See the link in my signature below.

Hope this helps.

Re: Renewing mem

liam81 — Fri, 23 Aug 2019 06:34:50 GMT

I can't get to up

Re: Renewing mem

dalyer — Fri, 23 Aug 2019 08:42:58 GMT

Your post doesn't make sense.
Maybe you can clarify your issue?

Re: Renewing mem

cc07 — Fri, 23 Aug 2019 09:02:28 GMT

I tried the website and the app.

In the end, I changed the saved card details and then it went through - it was as if it was only reading the saved card details, even though I was using the other (unsaved) card option.

Anyway, sorted now 🙂

Re: Renewing mem

dalyer — Fri, 23 Aug 2019 09:14:09 GMT

Glad you got it sorted @cc07.