topic Mates Rates in Memberships

Mates Rates

lynche — Sun, 04 Aug 2019 18:13:00 GMT

Hi i ordered a mates rates sim for a friend, he topped it up and is using it the last few days but neither of us got our free credit as promised, just wondering how long does this take, thank you in advance.

Re: Mates Rates

dalyer — Sun, 04 Aug 2019 20:36:15 GMT

I think it's usually instantaneous.

You should contact 49 support about this and they can probably explain.

See the link in my signature below.

Hope this helps.

Re: Mates Rates

dalyer — Mon, 05 Aug 2019 00:14:12 GMT

Did that help at all @lynche ?

Re: Mates Rates

lynche — Mon, 05 Aug 2019 09:13:44 GMT

Trying to use it but no joy as of yet, just says try again later, maybe it's cos it a bank holiday weekend or sung in ?

Re: Mates Rates

dalyer — Mon, 05 Aug 2019 09:47:09 GMT

Not sure why you're having problems contacting support.
But you can email them instead on support@48months.zendesk.com

Hope this helps.

Re: Mates Rates

lynche — Mon, 05 Aug 2019 11:21:15 GMT

Cheers appreciate that 👍🏻