topic Re: Top ups in Memberships

Top ups

kianw — Sun, 28 Apr 2019 12:47:52 GMT

Hi I cant top up from my credit

Re: Top ups

dalyer — Sun, 28 Apr 2019 12:52:06 GMT

What happens?
Any error message?
How are you trying this?
On the app, on the website, by text etc.?
Maybe try a different way.
If necessary contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Top ups

dalyer — Sun, 28 Apr 2019 17:32:08 GMT

Did that help at all @kianw?

Re: Top ups

legofsalmon — Fri, 10 May 2019 08:46:53 GMT

How do I top up I'm a new member .I can't find any options

Re: Top ups

dalyer — Fri, 10 May 2019 08:52:13 GMT

You need to log into your online account and do it there.
Have a look at the knowledge base:

http://community.48months.ie/t5/The-Knowledgebase/tkb-p/faq_1%40tkb

Hope this helps.

Re: Top ups

legofsalmon — Fri, 10 May 2019 09:13:12 GMT

I can't log in then when I try to reset password it send me a link I follow the link and there's no option to reset .

Re: Top ups

dalyer — Fri, 10 May 2019 09:23:19 GMT

But you're logged in here on the forum so you should be able to log into your online account!
If you can't then you'll need to contact 48 support.
You can email them on support@48months.zendesk.com.

Hope this helps.

Re: Top ups

legofsalmon — Fri, 10 May 2019 09:29:11 GMT

Ok I'm nearly there now it won't take my card error while processing

Re: Top ups

dalyer — Fri, 10 May 2019 11:08:13 GMT

You'll need to contact 48 support.
See the link in my signature below.
Or the email address that I posted earlier.

Hope this helps.

Re: Top ups

dalyer — Sun, 12 May 2019 13:35:19 GMT

Did you get sorted @legofsalmon?