topic New membership is not working in Memberships

New membership is not working

gerber — Fri, 22 Mar 2019 08:51:16 GMT

Hi
Bought a new membership on Wednesday night as current one was due to expire same night.seems it's frozen.it seems to be there on website,the money is gone from my bank for it but I do not have it on my phone. Making calls ...says my membership expired and I need to buy new one.no calls texts internets etc. Quite frustrating. Understand website is due for maintenance on 23rd and is a bit jumpy now...any ideas?

Re: New membership is not working

dalyer — Fri, 22 Mar 2019 12:04:15 GMT

You need to contact 48 support about this.

See the link in my signature below.

Hope this helps.

Re: New membership is not working

dalyer — Sun, 24 Mar 2019 16:04:09 GMT

Were 48 support able to help you at all @gerber?

Re: New membership is not working

gerber — Tue, 02 Apr 2019 13:37:10 GMT

Hi
Yes they did. Not sure what the problem was but we got there. Thanks 👍