https://community.48.ie/t5/Memberships/Phone-credit/m-p/51252#M3017 My son is using a 48sim which I had set to automatically top up on a monthly basis from my credit card. My credit card renewed some time ago and it seems that I didn't upgrade the details online which meant his top up failed. My problem is I'm trying to get into the system to sort this out now but I can't seem to. It recognises my email but only as a previous customer, it doesn't recognize his email address at all, so now I can't remember what I was using as login details. Is there any way to use his mobile number for the system to recognise him Sun, 25 Nov 2018 20:52:00 GMT postie_boy 2018-11-25T20:52:00Z https://community.48.ie/t5/Memberships/Phone-credit/m-p/51252#M3017 My son is using a 48sim which I had set to automatically top up on a monthly basis from my credit card. My credit card renewed some time ago and it seems that I didn't upgrade the details online which meant his top up failed. My problem is I'm trying to get into the system to sort this out now but I can't seem to. It recognises my email but only as a previous customer, it doesn't recognize his email address at all, so now I can't remember what I was using as login details. Is there any way to use his mobile number for the system to recognise him Sun, 25 Nov 2018 20:52:00 GMT https://community.48.ie/t5/Memberships/Phone-credit/m-p/51252#M3017 postie_boy 2018-11-25T20:52:00Z https://community.48.ie/t5/Memberships/Phone-credit/m-p/51253#M3018 You'll need to know the correct login credentials (email address and password) to login.<BR />If you don't know them then you'll have to contact 48 support.<BR />If you can't login and can't use the chat facility without logging in then you'll have to email them.<BR /><BR />support@48months.zendesk.com<BR /><BR />Hope this helps. Sun, 25 Nov 2018 21:16:55 GMT https://community.48.ie/t5/Memberships/Phone-credit/m-p/51253#M3018 dalyer 2018-11-25T21:16:55Z