topic Re: Membership in Memberships

Membership

sliabhrose — Sun, 11 Nov 2018 18:06:04 GMT

6:04 PM
I have been with 48 for years. I bought membership two days ago but "all that stuff" hasn't been added to my account yet. All I get is a message saying "hang tough" and my account will be updated soon. I can't even buy more credit.

Re: Membership

dalyer — Sun, 11 Nov 2018 21:02:39 GMT

Others are reporting the same thing.
See here

http://community.48months.ie/t5/Memberships/Unable-to-make-calls-texts-all-day/m-p/51133#M2994

You'll need to contact 48 support about this.
See the link in my signature below.

Hope this helps.

Re: Membership

acelt67 — Mon, 12 Nov 2018 10:33:36 GMT

I'm in the same boat mate,I haven't been able to make calls/texts since Fri morn and we're now in2 Mon morn,it's getting out of hand at this stage of the game

Re: Membership

pj027 — Wed, 14 Nov 2018 14:38:04 GMT

Are all the customer in same boat.

Re: Membership

dalyer — Wed, 14 Nov 2018 14:47:03 GMT

Impossible to tell without some info from support.

Although it hasn't impacted me yet I have asked support about it and (again) about the app login problem but I haven't heard anything back yet.

Unfortunately things really seem to be going downhill lately...

Re: Membership

acelt67 — Wed, 14 Nov 2018 14:57:15 GMT

Just a quick update I contacted live chat on Monday afternoon and the rep activated my membership,though I still can't log into the app,suggest anyone on the same boat does the same

Re: Membership

dalyer — Wed, 14 Nov 2018 14:58:37 GMT

@acelt67 wrote:
Just a quick update I contacted live chat on Monday afternoon and the rep activated my membership,though I still can't log into the app,suggest anyone on the same boat does the same

That's good to know.

Thanks for posting that as it may help others.

Re: Membership

vaidav — Tue, 15 Jan 2019 20:16:26 GMT

I switchedy my number to 48 a month ago, I bought 10 € membership, after it expired I did not received promised credits for the month. I send message on Facebook but didn't received any response. How it can be fixed?

Re: Membership

dalyer — Tue, 15 Jan 2019 20:22:16 GMT

I don't understand.

How can what be fixed?

What's broken?!

As far as I can tell from your post...

You bought a membership - and presumably made use of the membership allowances for the following month.

After a month your membership expired as is normal.

At that stage you needed to buy a new membership to continue to be able to make calls etc.

You have to do this manually unless you enable membership automatic renewal on your My48 account page in which case your membership will be automatically renewed each month.

If that doesn't explain matters then please post back and clarify what exactly your problem is.

Hope this helps.

Re: Membership

vaidav — Tue, 15 Jan 2019 21:41:57 GMT

Thanks, dalyer, I do not need your help, sorted it out in other way. Nothing is broken cheeky monkey 🙂