topic Cant gift / buy a membership in Memberships

Cant gift / buy a membership

eananc — Fri, 20 Jul 2018 04:14:45 GMT

Im trying to buy for the last few hours and when I submit my payment details like normal, it says this error in red writing:

There has been an error submitting your payment

What is this issue? Can you please fix it or tell me what im supposed to do to get around this issue?

Re: Cant gift / buy a membership

dalyer — Fri, 20 Jul 2018 08:28:56 GMT

You'll probably need to contact 48 support.
See the link in my signature below.

Hope this helps.

Re: Cant gift / buy a membership

dalyer — Fri, 20 Jul 2018 10:49:57 GMT

Did that help at all @eananc?

Re: Cant gift / buy a membership

gilford4 — Wed, 08 Apr 2020 22:56:48 GMT

The shop don't give refunds after you leave the shop as tryed topping you in the shop but got sorry we are having difficultys at moment so what was I to think and if I was aware you could only buy online I'd of went down that road so if not even had one minute phone call wasted€30 euro and still no working phone vary vary disappointed in the way customer care service is here is of never ordered any chips for my family and the €20 voucher what number it go on to them so if you don't mind helping me plz what a wast of money !!!!!!!!!?

Re: Cant gift / buy a membership

dalyer — Wed, 08 Apr 2020 23:14:30 GMT

Not sure what you mean about "the shop" and refunds.
If you mean top-up vouchers bought from a shop then these were discontinued by 48 at the start of the year.
If a shop sold you a 48 voucher when they should not have then your complaint is with them and you should insist on a refund from them.
If necessary there are consumer protection laws and organisations that may help in this context.

To be honest I don't understand most of the rest of your post as it's extremely difficult to follow.
Maybe you could post again to clarify what your issue is and how you would like the community forum to help you?

Hope this helps.

Re: Cant gift / buy a membership

dalyer — Fri, 10 Apr 2020 12:04:05 GMT

Did that help at all @gilford4 ?

Re: Cant gift / buy a membership

danpaterson — Sat, 11 Apr 2020 17:47:52 GMT

Cannot buy credit online. Is there any shop that sells?

Re: Cant gift / buy a membership

dalyer — Sat, 11 Apr 2020 18:06:18 GMT

Unfortunately not.
Top-up vouchers were retired at the start of the year

https://community.48months.ie/t5/The-Knowledgebase/Voucher-Retirement/ta-p/52781

How exactly are you trying to buy credit and what happens?
Have you tried different methods in case it makes any difference?
E.g. web browser, app etc.

Hope this helps.

Re: Cant gift / buy a membership

dalyer — Sat, 11 Apr 2020 22:18:14 GMT

Did that help at all @danpaterson?

Re: Cant gift / buy a membership

dalyer — Mon, 13 Apr 2020 12:56:02 GMT

I'm having the same problem now too.
Tried to buy gift credit for a friend who had this problem and got the security error message and the payment failed.
I tried the app and browser on mobile and pc but no joy. 😞

Re: Cant gift / buy a membership

katebigbin — Wed, 15 Apr 2020 09:17:32 GMT

are people still getting the same problem? I can't top up and customer support are not helping me

Re: Cant gift / buy a membership

dalyer — Wed, 15 Apr 2020 09:57:23 GMT

I just tried a topup of €1 to my cash credit balance using my saved card details on the website (not t he app) and it worked this time for me.

If you're using the app then try the website instead or vice versa.

If you're using saved card details then try deleting them and re-registering them or try entering the card details when prompted even if they're already saved.

None of the above should be necessary but sometimes on route doesn't work while another does...

But there is some general issue with payment processing on the site alright - 48 support confirmed this to me a couple of days ago.

Hope this helps.