topic Re: Forgot username and password in Memberships

Forgot username and password

mogwinnya — Sat, 14 Jul 2018 17:56:39 GMT

Hiya

Perhaps someone can offer guidance. My friend has forgotten her username and her password. She's out of credit and can't add any. Any ideas?

Re: Forgot username and password

dalyer — Sat, 14 Jul 2018 19:49:21 GMT

Her username is her email address.
And the login form offers an option to retrieve forgotten login credentials.
If all else fails then she needs to contact 48 support on support@48months.zendesk.com
In the meantime you could buy her membership via the gift shop and she could reimburse you if she's stuck.

https://www.48months.ie/giftshop

Hope this helps.

Re: Forgot username and password

dalyer — Sun, 15 Jul 2018 09:48:12 GMT

Did that help at all @mogwinnya?

Re: Forgot username and password

mogwinnya — Sun, 15 Jul 2018 16:06:05 GMT

Yes sir.

I ended up gifting her the credit. Thanks for your guidance.

Mogwinnya

Re: Forgot username and password

dalyer — Sun, 15 Jul 2018 16:12:29 GMT

Did she manage to get her login details though?

Re: Forgot username and password

mogwinnya — Sun, 15 Jul 2018 16:22:42 GMT

No. We kicked the can down the road. She's happy so long as she has credit. The fact that I'm gifting it to her is a bonus ( for her). Thanks again for the help

Mogwinnya

Re: Forgot username and password

dalyer — Sun, 15 Jul 2018 16:37:41 GMT

If she knows her email address but not her password then she just needs to click the reset password link on the login page.
If she has forgotten both then she needs to contact 48 support.

Hope this helps.