topic Re: Can't buy membership in Memberships

Can't buy membership

baaba52 — Thu, 05 Jul 2018 11:04:42 GMT

Hi, your website seems to be crashed, and unfortunately I cannot buy a membership. I've tried numerous times but it just does not work

Re: Can't buy membership

dalyer — Thu, 05 Jul 2018 11:57:56 GMT

What exactly happens?

Any error messages?

How are you trying to buy membership?

On the website, on the app or by text?

Maybe try one of the other ways and see if that works?

I bought membership for somebody yesterday and it worked fine.

There were some payment/purchase issues recently but the announcement on the website mentioning them seems to be gone now so I presumed that they were all sorted out now.

If necessary contact 48 support for more assistance/advice - see the link in my signature below.

Hope this helps.

Re: Can't buy membership

dalyer — Thu, 05 Jul 2018 14:41:16 GMT

Any update @baaba52?

Re: Can't buy membership

ballbreaker — Fri, 06 Jul 2018 08:59:42 GMT

When i try to renew online today (and all day yesterday) for the Guido, I am getting message "System is down. Please try later"

Re: Can't buy membership

dalyer — Fri, 06 Jul 2018 09:14:12 GMT

Same questions and suggestions that I posted above apply here too.

Hope this helps.

Re: Can't buy membership

dalyer — Fri, 06 Jul 2018 12:16:11 GMT

Any update @ballbreaker?

Re: Can't buy membership

pitts2012 — Fri, 06 Jul 2018 21:49:11 GMT

Same here can't buy membership. Any updates??????

Re: Can't buy membership

dalyer — Fri, 06 Jul 2018 21:53:58 GMT

See my second last post above.

Hope this helps.

Re: Can't buy membership

dalyer — Sat, 07 Jul 2018 09:00:41 GMT

Did that help at all @pitts2012?

Re: Can't buy membership

megr — Sat, 07 Jul 2018 09:28:55 GMT

in case this helps anyone else - i contacted CHAT yesterday. SYSTEM is down error is with the IT people to see if they can sort it. Was advised to renew membership in another way - maybe try another browser - in case this helps others - IE, google, firefox - all of these will not work. Other option is to buy voucher in shop.

Re: Can't buy membership

dalyer — Sat, 07 Jul 2018 10:04:56 GMT

What about buying membership via the app rather than via the website if the latter is not working?
That is one of the suggestions that I made above but nobody seems to have tried it.

Hope this helps.

Re: Can't buy membership

ladyquin — Sun, 08 Jul 2018 07:29:45 GMT

I can't buy membership. I'vw tried numerous times for the past 4 days and keep getting the same message

"Systems seems to be down".

I emailed Custoner Care and they replied that "some members have this problem, buy a top up voucher elsewhere". A very poor reply really.

I am a member for a very long time and always buy my membership on your website.

Ye don't seem to give a **bleep** about people who today cannot use their phones. 48months really don't care about their members. Today, several of your customers have no facility to use their phones, this is very problematic if an issue arises in anyones life, e.g. medical emergency, etc. etc.

I do not live near anywhere that sells 48months credit. So here I am today without the use of a phone, after trying about 10 times daily for the past 4 days to buy membership. I emailed ye a few times but ye are taking no responsibility.

And of course, ye cannot be contacted by telephone. So 48 customers have no way of getting any help.

Re: Can't buy membership

ladyquin — Sun, 08 Jul 2018 07:32:58 GMT

I tried it but the App does not allow you to buy membershipunless you have a credit balance already or a saved credit card.

Re: Can't buy membership

dalyer — Sun, 08 Jul 2018 09:14:24 GMT

Why not register your credit card on your account?
Also 48 support can be contacted via the chat facility during support office hours for immediate support.
See the link in my signature below.

Hope this helps.

Re: Can't buy membership

dalyer — Sun, 08 Jul 2018 16:14:34 GMT

Did that help at all @ladyquin?